STARBUCKS JOB SEEKER PRIVACY STATEMENT
Last Revised: (March 18, 2020)
This Privacy Statement ("Statement") applies to employment applicant and employment data collected via the following websites and applications owned by or operated on behalf of Starbucks:
- Starbucks Job Seeker website
- My Partner Information website and mobile application
In this Privacy Statement, the terms "Starbucks:", "we," and "us" refer to Starbucks Corporation, Starbucks Coffee Canada, Inc., Starbucks Coffee Company (UK) Limited, Starbucks Manufacturing EMEA B.V., Starbucks Coffee Netherlands B.V., and their respective subsidiaries and affiliated companies (collectively, "Starbucks," "we," or "us")
Information We Collect
As you use our services for employment application and employment, we collect certain information about you and the services you use. The information we collect falls into three different categories: (1) information you give us; (2) information we collect from you automatically when you use our services; and (3) information we collect from other sources.
Information You Give Us
We collect information you give us when you use our services. Some examples of using our "services" are when you visit our website, download our app, create a user profile, or participate in a survey. The information you give us may include your first or last name, username, password, contact information, demographics information, job experience and history, educational background, skills, interests, position(s) you are interested in, and any other information you choose to give us in a resume, cover letter, or similar.
Information We Collect When You Use Our Services
When you use our services, we may collect information about the services you use and how you use them. This information includes:
Device and Website Use Information – When you install one of our mobile applications or use a computer, tablet, smart phone or other device to access our websites, we may collect information about the device and how you use it.
In-Store Camera Information – We use cameras in stores to keep employees and customers safe and to look for ways to improve our customers’ experiences. We do not use these cameras to identify people except when necessary for security reasons.
Information We Collect From Other Sources
We also may collect information that is publicly available. For example, we may collect information you submit to a blog, a chat room, or a social network like Facebook, Twitter or LinkedIn. We may also collect information about you from other companies and organizations. By gathering additional information about you, we can correct inaccurate information, give you job recommendations that are more likely to interest you, and improve the partner experience.
How We Use the Information We Collect
We may use the information we collect about you in a variety of ways, including: to process your application; to communicate with you; to conduct applicant and employment-related statistical evaluation and record keeping; to perform aggregated analytics to improve the applicant and partner experience; to respond to your inquiries and requests for information; to maintain and improve our sites; to detect, prevent, or investigate security breaches or fraud; and to maintain appropriate records for internal administrative purposes.
How We Share the Information We Collect
We may share your information in the following circumstances:
When We Work Together – We may share the collected information between and among various Starbucks entities and their respective subsidiaries, and affiliated companies for proper management, analysis and decision making, and for use by those companies for the other purposes described in this Statement.
When We Work with Service Providers – We may share your information with service providers that provide us with support services such as applicant management, skills and background analysis, employment administration, and to communicate with you. We require the companies to refrain from collecting, using and disclosing your information except when they are performing work for us or when the disclosure of your information is required by law.
When We Work on Business Transactions – If we become involved with a merger or another situation involving the transfer of some or all of our business assets, we may share your information with business entities or people involved in the negotiation or transfer.
When Sharing Helps Us Protect Lawful Interests – We may disclose your information if we believe that the disclosure is required by law, if we believe that the disclosure is necessary to enforce our agreements or policies, or if we believe that the disclosure will help us protect the rights, property, or safety of Starbucks or our customers or partners.
When You Give Consent – We may share information about you with other companies if you give us permission or direct us to share the information.
When the Information Does Not Identify You – We may share your information in a way that does not directly identify you. For example, we may combine information about you with information about other people and share the combined information in a way that does not link your information to you.
To Collect Information on How Our Websites and Services Are Used – We allow certain service providers to use the information collected on our websites and services to help us learn about our audience and how people use our websites. The companies that use this information for this purpose do not match the information to individual users. In other words, statistical information collected by third parties regarding website usage or performance is not matched or linked to you.
Cookies and Similar Technologies
We and others may use a variety of technologies to collect information about your device and use of our services. These technologies include session cookies:
Cookies – Cookies are small data files that are sent from a website’s server and are stored on your device’s hard drive either for only the duration of your visit ("session cookies") or for a fixed period of time ("persistent cookies"). Cookies contain information that can later be read by a web server. Most web browsers automatically accept cookies, but you can change your browser settings to give you the choice to accept a cookie or reject cookies altogether. For more information about changing your browser settings, please see the section of this Statement titled, "Your Choices."
Website Functionality – Some cookies (considered "strictly necessary") are required to allow you to access and use our websites. Without these cookies, our websites do not work properly.
Performance Monitoring – Some cookies (considered "performance" cookies) help us analyze and estimate traffic on our website. They show us how visitors interact with our website, whether there are any errors, which pages are not used often, which pages take a long time to load, which pages users tend to visit and in what order. These cookies do not collect any information that could identify you and are only used to help us improve how our website works and understand user interests.
User Convenience– Some cookies (considered "functionality" cookies) remember information to save you the trouble of entering information every time you visit or use a particular website. For example, a cookie may remember your username to save you time when you log in to your account.
You can elect to receive communications from or on behalf of Starbucks at the time you provide your email address to us. Before hire, you can manage your profile in our employment application websites. After hire, you can opt out or modify your notification preferences through the My Partner Information website and mobile application.
Please note that if you opt out of receiving communications from us, we may still send you service communications such as emails about your account or the status of your application.
Information Collection Choices
You can also make choices about the information we collect about you:
Location Information – When you use a smart phone or other mobile device to access our websites, we may collect information about your physical location only if (a) "location services" for the mobile application is enabled; or (b) the permissions in the mobile device allow communication of this information. If you do not want us to collect your location information, you can opt out of sharing this information by changing the relevant preferences and permissions in your mobile device.
"Do Not Track" Technology – Some newer web browsers have a "Do Not Track" preference that transmits a "Do Not Track" header to the websites you visit with information indicating that you do not want your activity to be tracked. We currently do not respond to browser "Do Not Track" signals.
Accessing Your Information
Depending on where you live, you may have the right, under certain circumstances, to request access to information we hold about you. In such event, any such request must be in writing and provided to us at the email or postal addresses described in the "Contact Us " section below. Typically, these requests are subject to a small statutory fee to meet our costs in providing you with details of the information we hold about you.
Changing or Deleting Your Information
If you want to change or delete certain information, please contact us as described in the "Contact Us " section below. We will make every effort to promptly respond to your request. We will generally retain your information for as long as your account is active or as required by law or as needed to provide your requested services.
Storing and Processing Your Information
The information you provide us is stored and processed on servers owned by Starbucks and our respective service providers located throughout the European Economic Area (EEA), Canada and the United States. As a result, information provided by residents of countries within the EEA may be stored or processed on servers located outside the European Economic Area (EEA), in countries like the United States that do not provide the same level of legal protections as the countries within the EEA. Regardless of the company or person who processes your information and where it is processed, we will take steps to protect your information in accordance with applicable data protection laws and this Statement.
We protect your information using technical, physical, and administrative security measures to reduce the risk of loss, misuse, unauthorized access, disclosure or modification of your information and have required our service providers to use similar technical, physical, and administrative security measures to reduce the risk of loss, misuse, unauthorized access, disclosure or modification of your information. While both Starbucks and our service providers have employed security technologies and procedures to assist safeguarding your personal information, no system or network can be guaranteed to be 100% secure.
Use by Minors
We do not intend for our websites or online services to be used by anyone under the age of 13. If you are a parent or guardian and believe we may have collected information about a child, please contact us as described in the "Contact Us" section, below.
Changes to This Privacy Statement
This Statement went into effect on the date noted at the top of this webpage. We may update this Statement from time to time. If we make material changes, we will post the updated Statement on this page and change the date at the top of this webpage. We encourage you to look for updates and changes to this Statement by checking this date at the top of this webpage. We will notify you of any modifications to this Statement that might materially affect the way we use or disclose your personal information prior to the change becoming effective by means of a message on this website.
We welcome your questions, comments, and concerns about privacy.
United States Residents: You can contact Partner Contact Center at 1-888-728-9411 between the hours of 5am to 5pm PST Monday through Friday.
Canadian Residents: You can contact Partner Contact Center at 1-888-728-9411 between the hours of 5am to 5pm PST Monday through Friday.
United Kingdom Residents: You can contact Retail Human Resources 02088345008 if you are a retail partner Monday through Friday. For non-retail partners contact Partner Resource Support Centre at 02088345012 Monday through Friday.
Netherlands Residents: You can contact Starbucks Customer Relations online at http://www.starbucks.nl/customer-service, by email at customercareNL@starbucks.com, or by postal mail at Customer Care, postbus 45442, 1040 WD Amsterdam, Nederland.