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Congrats on Another Year of Progress!

Each year this is one of my most anticipated events. The release of our Annual Global Responsibility Report is a time for us to celebrate our accomplishments toward building thriving communities in the neighborhoods where we do business. Through our steadfast commitment to ethically sourcing our coffee, developing comprehensive recycling solutions and activating partners and customers to participate in community service, we have continued to make great progress toward our stated goals.

Here are a few highlights:

Environmental stewardship: In 2011 we began to roll out our new global approach to green building and built 75% of our new company-owned stores to meet the LEED® standard. We also continue to gain traction in our effort to develop comprehensive recycling solutions and bring front-of-store recycling to our stores.

Community involvement: In celebration of our company’s 40th anniversary, we mobilized our partners (employees) and customers to make a difference in their communities, and our community service contribution doubled to 442,000 hours served.

Ethical sourcing: Starbucks is continuing to work toward our 2015 goal to purchase 100% responsibly-grown and ethically-traded coffee. We are now sourcing nearly 86% of our coffee in a way that promotes continuous improvement in quality, productivity, environmental stewardship and transparency.

The achievements outlined in this years’ report are the result of efforts, not only from our partners, but from customers as well. Thank you for your dedication to improving the communities where Starbucks operates around the world. If you have feedback, I look forward to hearing your ideas for improvement via My Starbucks Idea.

comments (4)

Comment FAQ

    • Pacaguy
    • 3/23/2012 11:35 AM

    Starbucks would save TREMENDOUS amounts on their monthly energy
    Bill if they established some temperature standards. Two local stores freeze you to go in there. I can't go there without planning to have a sweater. Also, as our cities look at energy use, I am gong to city council, to use Starbucks locally as an example of why they need temperature standards in public buildings. Please put some attention on how cold several stores are. Save money quickly, don't freeze us away.

      • Starbucks Starbucks
      • 3/26/2012 10:42 AM

      In reply to: Pacaguy

      Pacaguy – you are absolutely right! In fact, for years we have had standard temperature set-points for our stores.

      Unfortunately, a standardized temperature setting alone has proven to be ineffective. The main reason is that in many of our stores the HVAC equipment we inherit is not optimally designed for our spaces. That’s one of the reasons that we launched a large-scale energy management system pilot last year. These systems allow us to manage temperature settings centrally – so even stores in New York are having their thermostats set by our Global Energy and Resource Management team here in Seattle.

      In addition, when we install the systems we can make small changes that make a big difference in keeping our stores comfortable. For example, in many cases we find that the temperature sensor for the thermostat controlling the area of the store you would sit in is in the back room – and any of our partners will tell you that if you’ve never been in the back of one of our stores, they get can get very warm! This is due to all of the various refrigeration and sanitizing equipment back there. I’m guessing that a situation like this may be why those two stores you mention are so cold – while you’re chilly, the thermostat “thinks” you’re warm, because the sensor is nowhere near you – it’s in a much warmer part of the store.

      We’re working hard to resolve issues like these, and to your point it does save a lot of money – so far we’re seeing the HVAC systems in stores with EMS units using 20% less energy!

      We recently wrote more about these systems on our energy conservation page, check it out!

      -Brad S, manager, Global Energy & Resource Management

        • fdfesta
        • 4/2/2012 9:27 AM

        In reply to: Starbucks

        Brad S - You referenced that you did a pilot in 700 stores, was it specifically to reduce energy or also to improve your comfort parameters? Did you just replace the current units with ones that are more efficient or did they independently monitor these locations to identify the problems thus allowing you to establish better heating/cooling strategies to save money.

        • BradSimcox
        • 4/3/2012 11:22 AM

        In reply to: fdfesta

        Hi fdfesta: Yes, the primary goal of the pilot was to reduce our stores' energy consumption- which helps justify the costs. We're also striving to provide a more comfortable environment for our partners and customers. These stores did not previously have an EMS - however, our EMS does replace the store's existing thermostat. Many considerations went into selecting pilot stores, but near the top of the list were high energy users in markets with high energy costs. Keep the questions coming!

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