Starbucks Coffee
What Makes Coffee Good?


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A good cup of coffee is the legacy of the people who grow, pick, process, roast, and serve it. Good coffee depends on the knowledge of farmers, the foresight of agronomists and green coffee buyers, the dedication of master roasters and tasters, and the passion of baristas. Good coffee is also a commitment--to farmers, the environment, our employees, and our communities. From guidelines for a sustainable, responsible coffee industry, to health care for our employees, to neighborhood book drives, we are committed to the people we work with and the neighbors we serve.

Many hands make good coffee. Follow the bean from the coffee farmer’s field to your neighborhood and meet the people who care for it along the way.

Starbucks is committed to creating a positive environment for workers, customers, and farmers, and protecting biodiversity. Find out more about what we hold dear.

Farmers

Good coffee comes from good coffee-growing regions. Growing conditions like altitude, latitude, soil, sun, and wind all contribute to making a coffee region produce premium coffee beans.

The Coffee Belt

Between the Tropic of Cancer and the Tropic of Capricorn, from 23.5 degrees above the equator to 23.5 degrees below it, is a region known as the coffee belt. Indigenous to Ethiopia and the Arabian Peninsula, coffee is now grown at these latitudes in 50 different countries, from Indonesia to Guatemala to Kenya, on family farms and large estates.

Where Beans Are Born

The Americas: The countries of Central America, Mexico, and the northern parts of South America, as well as island growers in Hawaii and the Caribbean, produce balanced, light to medium bodied coffees with clean, lively flavors and crisp acidity. Other countries include Brazil, Colombia, Costa Rica, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, and Peru.

Asia Pacific: Often referred to as Indonesian coffees, these earthy, full-bodied beans brew a smooth cup with low acidity and occasional herbal notes that deliver a heavier, deeper mouth feel. The density and sturdiness of flavor is prized for low notes in blends. Pacific coffees include beans from the Indonesian islands of Java, Sumatra, and Sulawesi, and coffee from Papua New Guinea.

Africa and Arabia: Kenya, Yemen, and Ethiopia are some of the region’s most notable coffee producers. With medium to full body, the coffees from this region range from the elegantly complex to the exotically spicy. With berry or floral aromas and hints of spice, citrus, berry, or cocoa on the palate, these coffees embody the flavors of the region. Countries: Burundi, Ethiopia, Kenya, Malawi, Yemen, Zimbabwe.

How to Make Beans out of Cherries

There are two predominant methods to separate a coffee seed (the bean) from its cherry (the coffee fruit): the natural (or dry) method, and the washed (or wet) method. There is a third, called semi-washed, which combines elements from the natural and washed methods.

Natural (Dry) Method
In the dry method, beans are picked and dried on the ground. Because the cherry is kept intact as it dries, flavors from the coffee fruit are imparted to the bean, accounting for exotic fruity, earthy, or cocoa notes.

The outside fruit is removed through a hulling process of grinding or milling and the remaining green coffee beans go through a second drying lasting three to seven days in mechanical dryers or in the sun. In some countries, this is the only method due to the limited availability of water. Brazil, Ethiopia, Kenya, Indonesia (Sumatra, Sulawesi)

Washed (Wet) Method
In the wet method, ripened coffee cherries are processed immediately. They are washed and sorted in running water, and then fed through a pulping machine, which removes the pulp from the bean, but retains the mucilage layer. Next, beans are sluiced to fermentation tanks, where they undergo a series of enzymatic reactions. Once these have taken place, the beans are washed again and dried in mechanical dryers or on bean-drying patios, where they are raked to evenly expose the beans to heat and air. The coffee is then cured for several weeks in storage, after which it is hulled to remove the parchment skin on the outside of the bean. It is then bagged and made ready for shipment. Brazil, Burundi, Colombia, Costa Rica, Dominican Republic, El Salvador, Ethiopia, Guatemala, Hawaii, Honduras, Indonesia (Java), Jamaica, Kenya, Malawi, Nicaragua, Panama, Papua New Guinea, Peru, Zimbabwe.

Semi-Washed Method
In this process, ripe cherries are picked and then dried for a few days. They are sorted and pulped using some water, as in the washed method, but without fermentation. Pulping in this manner removes all of the outer casings of the beans, which are dried either in mechanical dryers or in the sun. They are then graded for quality and bagged.
Brazil, Sulawesi, Sumatra

Sustainable Agriculture

Starbucks uses an integrated approach to sustainable farming that includes paying farmers premium prices for sustainably grown coffee, employing C.A.F.E (Coffee and Farmer Equity) practices, a set of sustainable buying guidelines, providing access to affordable credit, investing in social development, and purchasing conservation and certified coffees.

Organic
Coffee that is grown without the use of pesticides, fungicides, herbicides, or chemical fertilizers. Growing organically means neither the farmers nor the environment is exposed to these substances, creating a healthier, sustainable future for farming communities. Beans grown organically are also processed in certified mills.

Shade Grown
Arabica grows best in partial shade, underneath taller trees and canopied forests. In 1998 we partnered with Conservation International to encourage the production of shade-grown coffee, consequently supporting biodiversity of birds and wildlife, reducing soil erosion, and improving soil quality.

Fair Trade Certified™
The Fair Trade Certified™ label certifies that the farmers who grew the coffee received a minimum price. Fair Trade guidelines help build direct trading relationships for farmers, and also ensure that international Fair Trade standards are met. Those standards address decent working and living conditions, freedom of association, sustainable farming practices that protect the environment, and access to capital.

Buying Coffee

For most people, buying coffee is a matter of purchasing a week’s worth of beans at a neighborhood coffee shop. For Starbucks green coffee buyers, that trip around the corner takes them across the equator and up a mountainside, to a tabletop coffee roaster on a remote coffee farm. Our green coffee buyers, many of them former baristas, spend more time on coffee farms than any other coffee company’s, building personal relationships with farmers to nurture the highest quality beans, year after year.

Coffee is the second-most traded commodity (after oil) on earth. Each year, the equivalent of 400 billion cups of coffee are bought and sold in 60-kilogram increments. Starbucks buys only about 1% of this annual crop.

Roasters

Roasting green coffee beans is a skill that demands expertise in several fields. A great roaster has to have the culinary talents of a master chef, the exacting nature of a scientist, and the creativity of an artist.

From Green Bean to Second Pop

1. First, green beans are introduced to a gas-heated, rotating drum with a 400-lb. capacity in which they are spun and heated, much like popcorn if it were popped in a clothes dryer at 400 degrees.

2. After about five to seven minutes, the green beans begin to lose moisture, turning a warm yellow color and emitting an almost buttery aroma. The roaster uses all her senses to guide the developing beans, monitoring temperature, time, aroma, and color. She is also listening for a special sound.

3. At about the eighth minute, the “first pop” is heard. The bean expands to nearly twice its size, and the pop is the cracking sound of the moisture turning to steam inside the bean. The beans begin to darken to a light brown color.

4. The beans continue to roast, losing more moisture until they darken and become shiny with their own oils. After ten to fifteen minutes, the coffee pops again, concluding the roasting process.

5. The beans are stirred in a large cooling tray to ensure consistency and evenness as they return to room temperature.

Quality > Quantity

One of the differences between Starbucks Coffee and other roasters’ coffees is that we believe in roasting beans to their full potential. Most commercial roasters allow their beans to lose only 10-14% of their moisture, since lost moisture means lost volume, which means lost revenue. Many commercial roasters terminate their roasts at the first pop, ending the process. A Starbucks roaster will continue to roast, sacrificing volume to flavor to get to that second pop. We lose an average of 18% (nearly 25% for our French Roast) of the weight of our beans to evaporation, but that loss in volume also means our beans are more dense and flavorful, creating a better cup.

Coffee Blends

Aside from the length of the roast, there are other factors that a roaster manipulates to achieve a superlative batch of beans. She can combine flavors by mixing beans from different farms, regions, or countries. The coffee created is called a blend. Some blends are combined before roasting, if the beans are similar and compatible; other beans are blended to supplement flavors, and are usually roasted separately and then combined. Starbucks also offers single-origin coffees, which are selected by our coffee buyers for their distinctive qualities and are roasted individually. Single-origin coffees may, in fact, come from several coffee estates but are always from the same country.

Cinnamon What?

The style of roast is an oft-disputed subject in the coffee business, as there are no clearly determined definitions or guidelines to identify a particular roast. Thus, terms like French Roast or Full City Roast are at best approximations, and at worst, misleading. As you develop your coffee expertise, depend less on the written description and learn to trust your own palate.

The Little Valve That Could

Once upon a time, but not too long ago, all coffee was stale. Even the coffee sealed in bags, vacuum-packed bricks, and cans was stale. Why? Because coffee beans naturally release up to 30 times their own volume in carbon dioxide (CO2), which means that the coffee purveyors of the past had to allow their beans to release all the CO2 before packaging, or risk their coffee bags bursting from the pressure of the de-gassing. Unfortunately, coffee exposed to oxygen begins to lose its aroma and acidity, making it taste stale. It was a conundrum, until inventor/engineer Luigi Goglio solved the problem by designing a one-way valve that would let the CO2out, but keep oxygen from coming in. Nowadays, Starbucks packages all of our whole bean coffee using this patented FlavorLock valve. Our pre-ground coffee is ground and allowed to de-gas in an oxygen-free environment, ensuring freshness.

Tasters

Our professional coffee tasters may sample up to 800 cups of coffee a day, assessing each cup with the most exacting criteria for the four fundamentals of coffee: Aroma, Acidity, Body, and Flavor.

The Cupping Room

Although tastings occur throughout the coffee process from the farm to the roasting plant to your neighborhood Starbucks, the bulk of tasting happens in the cupping room. Like a coffee laboratory, the cupping room lends itself to precise and scientific culinary observation. Freshly roasted coffee is evaluated by brewing ground coffee directly in the cup, allowing for a more intense brew that showcases the coffee’s strengths and liabilities. Here, the smallest defect in a batch of beans is noted through the process of multiple tastings. An initial tasting will require that six cups be tested; if a flaw is found, an additional two dozen cups will be sampled. As many as 60 cups may be tasted to verify the flavor of a single batch of beans. If it passes stringent standards, the beans will be roasted; if not, the beans leave the cupping room, and the roasting plant.

Slurping is Encouraged

One of the most important techniques to master as a professional coffee taster is how to dispatch a spoonful of coffee to its fullest, most telling effect. It is critical when tasting coffee that all the parts of your tongue come into contact with the coffee at once, so tasters perfect the technique of aspirating the coffee evenly across the palate. It sounds a bit like a zipper being zipped, or the sound of the stylus being abruptly dragged across an LP.

Coffee Tasting

Aroma: Your first sense of what a coffee will taste like is actually olfactory, as your nose takes in the smell of brewed coffee.

Acidity: In coffee-tasting terms, acidity describes a bright, crisp liveliness first encountered on the sides of the tongue—it is not related to the acid level or pH of the coffee.

Body: Body might best be understood by considering the “weight” or “thickness” of a beverage on your tongue. Whole milk has a heavier body than skim milk; champagne has a lighter body than Burgundy. So, too, with coffee. Body ranges from light to full and is determined not only by the provenance of the bean, but by brewing method.

Flavor: Flavor is the aggregate impression of a coffee’s aroma, acidity, and body.

Baristas

As our in-store coffee ambassadors, our baristas fulfill the promise of the farmers, buyers, tasters, and roasters by brewing coffee to exacting standards.

Coffee Masters

Perhaps you’ve noticed that some baristas wear green aprons, while others wear black ones. Who are these mysterious black apron wearers? In simple terms, they are the resident experts, having pursued additional coffee training and education in all areas of the coffee field, from the farm to the espresso machine and everything in between.

Starbucks Values

A company cannot live in a vacuum; it has to be a part of the world, and it has to plan for a better future in that world. For us, that means respecting our employees, contributing to our communities, and planning for increased sustainability and progressive economic, social, and environmental working conditions for farmers.

Sustainability in Growing

As a coffee company, we are on the ground talking to farmers about how to ensure long, fruitful relationships. A key element is fostering sustainable agricultural practices, which benefits the farmers who secure perpetual contracts, and benefits us because of the improved quality of the beans. Through our Farmer Support Center, agronomists work with farms to move towards sustainability while improving quality. We have been the first to develop a business model that ties sustainability to quality, rewarding farmers who use sustainable practices with financial incentives and preferential contracts. Our C.A.F.E (Coffee And Farmer Equity) Practices are guidelines for sustainable agriculture, developed in partnership with Conservation International.

Agronomy Office

In San Jose, Costa Rica, a fabulous experiment is brewing in an unassuming office complex. Here, we have gathered the first-ever Farmer Support Center, staffed by a team of coffee experts, agronomists, and tasters, who work with farmers literally in the field to support sustainable practices while improving quality.

Sustainable Partners & Communities

One of the largest differences between Starbucks and other coffee companies is the level of expertise demonstrated every day, in every store, by every barista. In order to maintain this level of service, we invest in employee benefits, from health insurance for part-time employees to stock options, flexible hours, additional training, and competitive wages. We have a diverse workplace that encourages mutual respect and solicits the input of all our employees in continuing our mission to brew the best coffee on earth. In our stores, Starbucks Green Teams are given the ongoing mission to identify opportunities for environmental improvement. We now use many recycled products, napkins, and paper towels, and have the highest amount of post-consumer recycled material currently available in our paper coffee cups.

Being a good neighbor is as integral to good business as it is to a happy community. Through our literacy, school, community, and park grants and Earth Day initiatives we contribute at the local level. Our Make Your Mark program matches partner (employee) and customer volunteer hours with a cash donation to the non-profit organization of their choice. In the communities of our coffee-growing partners, we invest in projects to build and maintain schools and health clinics, and to develop clean water sources.

What Do We Care About?

Cover the Uninsured Week
Today, there are more than 45 million Americans living without health insurance. And every day the skyrocketing costs of health care make coverage less affordable for businesses and workers alike. Starbucks has long been committed to health care. We know there are no easy solutions to this problem. But it has to be addressed. Howard Schultz, our chairman, is committed to encouraging businesses, legislators, and the medical industry to come together to find a good solution to this growing problem.

Clean Water
Starbucks is proud to have invested in Ethos™ Water, the first bottled water company to fund water development projects around the world. Each day, 14,000 children needlessly succumb to water-borne illnesses; each year, over a billion people regard water as a calculated risk. Ethos works with non-profit organizations to dig wells, purify water, and make clean water locally available to the women and children who often forego school to carry water from distant sources.

Starbucks Foundation
In 1997, Starbucks Chairman Howard Schultz, inspired by his childhood experiences and those of other inner-city children, established The Starbucks Foundation. The Foundation is dedicated to creating hope, discovery, and opportunity in communities where Starbucks lives and works.

Our Investments
Starbucks is committed to community development through socially responsible investing. By working with Calvert Community Investments, Starbucks has built a diversified portfolio of projects aimed at this goal. Learn more at the Calvert Community Investment Center Web site.