About Starbucks Gold
- What is Starbucks Gold?
Starbucks Gold is a new membership program for people who really love their Starbucks. Join Starbucks Gold for an annual membership fee of $25 and receive 10 percent off most purchases at Starbucks – from espresso beverages to espresso machines. In addition, when you register your Starbucks Gold Card, you are eligible to receive other exclusive benefits.
- Why did Starbucks create Starbucks Gold?
Starbucks Gold is the latest addition to our ongoing value program and was created with our most frequent customers in mind. It gives us a chance to recognize, reward, and offer everyday value and exclusive benefits to our customers who visit most often.
- What are the benefits of being a member of Starbucks Gold?
As a member of Starbucks Gold, you'll enjoy ―
- A 10 percent member discount on most purchases in participating Starbucks stores
- Upon registration at starbucksgold.com, you will unlock additional member benefits such as a complimentary birthday beverage, exclusive offers and discounts, free Wi-Fi access for two hours each day, and access to the members-only website. You’ll also receive membership protection if your registered Gold Card is lost or stolen.
- How do I get my Free AT&T Wi-Fi access?
To get your AT&T Wi-Fi account you need to register your Starbucks Gold Card and open a complimentary account with AT&T. To keep your account active you will need to use your Gold Card within 30 days of logging in. As long as you continue to use your Card at least once a month you'll continue to enjoy up to 2 hours per day of complimentary AT&T Wi-Fi access in any U.S. Starbucks store which offers Wi-Fi. You only need to sign up one time. Once you’ve created your AT&T account, you simply just login and you’re online.
- What is excluded from my 10 percent member discount?
Starbucks Cards, gift certificates, publications, digital downloads; membership fees and online purchases at starbucksstore.com do not qualify for the member discount.
- How will I know if I received my 10 percent member discount?
Your member discount will be applied when your active Starbucks Gold Card is presented and swiped through the point-of-sale system in a participating Starbucks store. Your receipt will indicate the member discount was applied to qualifying items.
- I used my active Starbucks Gold Card, but I didn’t receive my 10 percent member discount. Why?
We are glad to hear you’ve joined Starbucks Gold. Our stores have everything they need to apply your member discount. If you don’t believe your discount is being applied properly, please tell your barista so that we can make good on our promise to make it perfect for you every time.
- Can I combine my member discount with Starbucks Card Rewards benefits?
Your 10 percent member discount and accompanying benefits cannot be combined with Starbucks Card Rewards benefits. You’ll need to decide which benefits make the most sense for you.
- Can I combine my member discount with other offers and discounts?
Your member discount cannot be used in conjunction with a Starbucks partner discount, with any coupons or with any corporate or prearranged group or organizational discounts, unless specifically stated. If a product is “on sale” and has already been discounted at a higher percentage than the member discount, the “for sale” discount will apply. Member discounts will not be applied cumulatively or on top of other discounts or deductions, except where otherwise noted.
- When will I receive exclusive offers and discounts?
After you register your Gold Card at
starbucksgold.com, you will unlock additional member benefits such as exclusive offers and discounts. On occasion, you’ll receive these offers and discounts via email or postal mail.
- When will I receive my complimentary birthday beverage?
After you register your Gold Card at
starbucksgold.com and provide us with your birthday, we will send you a birthday postcard valid for a complimentary birthday beverage. You will receive your birthday postcard 30 days prior to or after your birthday, depending on when you register.
- $25 seems like a lot for a membership. How will I recoup that amount if it’s going to be charged to me every year?
If you visit Starbucks frequently, the return on your investment will be realized fairly quickly. In addition to enjoying 10 percent off on drinks and food, the discount also applies to merchandise purchased, from whole bean coffee to espresso machines and seasonal gifts.
- Is the Gold Card accepted at all Starbucks locations in the U.S. and Canada?
At this time, the Gold Card is accepted at participating U.S. Starbucks locations only.
- I live in Canada, can I buy a Gold membership?
This program is only available to residents of the US. If you have a Canadian address and would like to register your Gold Card to protect your membership and Card balance, you may call customer service at 1-800-STARBUC to register but you will not be eligible for any Gold Card registration benefits, such as a free drink on your birthday.
- How do I register my Starbucks Gold Card?
It’s easy – just visit
starbucksgold.com. You’ll need the 16-digit Card number and scratch-off PIN printed on the back of the Card for registration.
- I can’t read the scratch-off PIN on the back of my Starbucks Gold Card. What should I do?
If you’re unable to read the PIN printed on the back of your Card, give us a call at 1-800-STARBUC so we can help.
- Why do I have to register my Starbucks Gold Card to receive additional benefits?
You’ll need to register so we know where to send your offers and birthday postcard. By registering your Gold Card, we can also learn more about how you visit our stores and can better understand what you want from us. After registering, we will also be able to protect your Gold Card, as well as any balances on the Starbucks Card account, in the event that it is lost or stolen.
- Can I return my Starbucks Gold Membership?
You have the right to cancel your membership at any time. If you cancel your membership, you will only be entitled to a full refund of your membership fee if you request it within 30 days of purchase and you surrender your Starbucks Gold Card with the original receipt at participating Starbucks stores. For online purchase, a confirmation email upon purchase will suffice as your receipt. No refunds will be available after such thirty (30) day period. For more information, see
program terms and conditions.
- What if I want to return my Starbucks Gold Membership after 30 days?
Returns are only accepted within 30 days of the original purchase. After 30 days, returns are not accepted.
- When does my Starbucks Gold Membership expire?
Starbucks Gold is an annual membership. Memberships expire within 380 days after activation of your Starbucks Gold Card. The initial term of a Membership shall commence on the date it is purchased and continue for 380 days thereafter. Upon expiration, you can renew your Membership ("Renewal Membership") by paying the $25 annual fee each year for additional one-year periods unless your Membership is cancelled or we terminate your Membership before it expires.
- When can I renew my Starbucks Gold Membership?
Upon expiration, you can renew your Starbucks Gold membership by paying the $25 annual fee in a participating Starbucks store. The renewal date will be set at 380 days from the point of renewal if renewed on or before the original expiration date.
- Can I transfer my membership to someone else?
Memberships are non-transferable from the Cardholder to others and cannot be shared with other groups, family members, friends and others.
- Can I give a Starbucks Gold Membership as a gift?
Yes, you may give a Starbucks Gold Membership as a gift but it cannot be shared by group, family members, and others.
- Can I use my Starbucks Gold Card like a Starbucks Card?
Yes, Starbucks Gold Cards may be used as a stored value card like regular Starbucks Cards. You can load your Card with money and then we’ll swipe it for your member discount. Click here for more information on how to use a Starbucks Card.
- What if I lose my Gold Card?
If your Gold Card is registered on starbucksgold.com, your membership and any remaining Card balance at the time you notify us of its loss will be protected. To retrieve your balance, call 1-800-STARBUC (782-7282) and a representative will transfer your balance to a new Card and send it to you. We cannot replace unregistered Starbucks Gold Memberships