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Using Your Verismo™ System 580

Verismo System by Starbucks

Want to know more about the various parts of your Verismo™ System machine? Here is some useful information.

The Buttons

  • Espresso ButtonThis is the Espresso button on your machine. You will press this button to start your machine’s rinse cycle. You will also press this button after inserting an espresso pod to brew true Starbucks® espresso.
  • Brewed Coffee ButtonThis is the Brewed Coffee button on your machine. You will press this button after inserting a brewed coffee pod to brew rich, flavorful coffee.
  • Milk ButtonThis is the Milk button. You will press this button after inserting a milk pod to produce creamy, perfectly steamed 2% milk.

The Handle

The Handle

To extract the full flavor and aroma of the coffee or steamed milk, it is important to puncture the pod in one swift motion. Lift the handle all the way up, then place the pod in. With a flat hand and a firm fluid motion, press the handle down until it’s flat and closed against the top. (If you hesitate in closing the handle, it may cause the pod to fall through without being punctured.)

You’ll feel some resistance, but don’t lift the handle up – that’s normal and tells you the pod is being punctured correctly. If the resistance is significant, release the handle immediately and start the process again.

The Water Tank

The Water Tank

The water tank on your Verismo™ machine is carefully designed to be easy to remove, fill and replace on the machine. Tilt the water tank at an angle; place the bottom portion into the machine first. Always make sure the water tank is fully secured into the base.

You’ll feel some resistance, but don’t lift the handle up – that’s normal and tells you the pod is being punctured correctly. If the resistance is significant, release the handle immediately and start the process again.

The Adjustable Drip Tray

Adjustable Drip Tray

Your machine includes a height-adjustable drip tray. The tray contains a removable riser – use it to place your cup close to the drip nozzle, or remove it to accommodate larger size beverages. Your machine will also ship with a white sticker on the surface of the metal drip tray grate. We recommend removing this sticker before you use your machine.

Rinsing Your Machine

Rinsing Your Machine

You should rinse the machine five times before the first time you use it. After that, every time you turn on the machine, you will be prompted to rinse the machine. This means that only the top Espresso button will be lit indicating for you to rinse before making your first beverage. After rinsing, all three buttons will light up and it’s ready to make your first beverage. Rinsing helps keep your machine clean and ensures the highest quality tasting beverages.

Troubleshooting FAQs

Why does it seem so hard to close the handle after inserting a pod?

You’ll feel some pressure or tension as you close the handle – this is normal. The pressure means the machine is puncturing the pod in preparation to brew. Make sure to close the handle quickly with one swift continuous motion. Avoid back and forth movement of the handle or hesitation when closing it as this can cause the pod to fall straight into the pod discard bin without being punctured.

Why is the Espresso button on my Verismo™ 580 machine the only one that is lit up?

If your Espresso button (i.e., the top one) is the only one lit, that means that the machine is ready to be rinsed. To rinse the machine, place a cup under the nozzle and press the Espresso button. The machine will prompt you to rinse every time it is turned on.

My brewer ran out of water while I was making my beverage. What should I do?

When the brewer runs out of water, we recommend that you lift the handle to discharge the pod, close the handle, refill the water tank and then press the Espresso button to rinse the system with water. We do not recommended reusing a pod after you’ve started a beverage as it won’t deliver proper quality.

I have had a few pods fall directly into the discard bin without being punctured? Why is that happening and how can I avoid that?

Lift the machine’s handle all the way back so it is at a 90 degree angle to the machine. Insert the pod needed for your drink. Close the handle quickly and with one swift, continuous motion. You’ll feel some pressure or tension as you close the handle – this is normal. The pressure means the machine is puncturing the pod in preparation to brew. Avoid back and forth movement of the handle or hesitation when closing it as this can cause the pod to fall straight into the pod discard bin without being punctured.

How do I clean and/or descale my machine? How often do I need to do this?

For Verismo™ System 580 machines, we recommend you clean your machine every month or every 20-30 beverages. For Verismo™ System 585 machines, we recommend you descale your machine once every three months, depending on the level of water hardness in your area. Please follow instructions from the Operating Manual when descaling your machine.

Where can I buy the descaler and cleaner for Verismo system?

The cleaner recommended for Verismo™ System 580 machines is the Urnex Full Circle Single Cup Brewer Descaling and Cleaning Liquid. For Verismo™ System 585 machines, we recommend the Durgol Swiss Espresso Special Decalcifier. These products are available at premium specialty retailers and selected online retailers in the United States and Canada (such as Amazon.com or Amazon.ca).

Where is the Serial Number located on the machine?

The Serial Number is located underneath the machine on a white tag. It is the number located underneath the bar code.

Is the water tank BPA (Bisphenol A) free?

Yes

Do you have to rinse the Verismo™ machine every time it powers on?

Yes, the machine will prompt you to rinse every time it is turned on. Rinsing keeps your machine clean and ensures the highest quality tasting beverages.

What is happening when the lights are blinking?

This means the machine is adjusting to the right temperature to make your perfect drink. Espresso shots and Brewed Coffee require a higher brewing temperature than the milk. The blinking lights indicate the machine is taking a few seconds to adjust to the appropriate brewing temperature.

How often do I have to clean the drip tray and pod discard bin? Are these items dishwasher safe?

We recommend that the drip tray and pod discard bin should be cleaned daily, when in use. Use a moist cloth and if necessary a mild detergent. Do not wash parts of the appliance in the dishwasher.

Pods & Beverages FAQs

How can I get bigger beverages from my machine?

The standard Starbucks® Caffè Latte recipe – one espresso pod and one milk pod – creates the right balance of espresso to milk you expect from us. If you would like a larger, creamier Caffé Latte, you can insert an additional milk pod and repeat steps to steam the milk, which will create an 11 oz Caffè Latte. Alternatively, you can purchase a Starbucks® or Verismo™ milk frother to customize your milk choice and your latte size. For Brewed Coffee, which makes a 7.1 oz beverage, you can add an extra pod to make a 14.2 oz beverage.

What happens if I make the espresso first and then the milk for the latte?

You’ll still get the same high-quality Starbucks® Caffé Latte. However, we recommend making the milk first and pulling the espresso shot second. This method will ensure there is no residual dairy in the machine after making the beverage, thus ensuring the best machine performance over time.

Can the pods be recycled?

The pods are comprised of mixed, multi-layer plastics, which mean they are generally not recyclable in the United States, but they may be in Canada and Europe. Please check with your local recycling/waste authority to see if your area qualifies.

I cannot fit my mug into the space between the nozzle and drip tray? How can I adjust this?

The Verismo™ machine has a height-adjustable drip tray. The tray contains a riser where you can place your mug or cup closer to the nozzle. In order to accommodate larger mugs or cups, you can remove the riser and place the drip tray grate on the lower portion of the drip tray.

Why is there excess liquid in the drip tray & pod discard bin after making a beverage?

There will be residual liquid from used pods in the pod discard bin that causes excess liquid in the drip tray. Please make sure you discard the used pods from the discard bin frequently (approximately every 10 uses for the 580 machine).

Can I stop making a drink mid way through the process?

You can press any button to stop your machine mid way through the process. However, for the best tasting beverages, we recommend that you follow instructions in the Quick Start Guide.

Can I repress the button to continue making my drink?

Each time you press the button, the machine will start pulling the new full cycle for the selected beverage.

Why is water being dispensed instead of the beverage I selected?

The pod that you inserted may have dropped through the machine into the pod discard bin without being punctured. Lift the machine’s handle all the way back so it is at a 90 degree angle to the machine. Take that same pod from the discard bin and re-insert it. Close the handle quickly and with one swift, continuous motion. You will feel some pressure or tension as you close the handle – this is normal. The pressure means the machine is puncturing the pod in preparation to brew. Avoid back and forth movement of the handle or hesitation when closing it.

Why can’t I get the pod discard bin out?

This could be because your pod discard bin is full. Try moving the drip tray side the side to loosen the bin. We recommend emptying the pod discard bin every 10 uses for the 580 machine.

How long does the coffee remain fresh in the pods?

The coffee is freshly packed into the Verismo ™ pod until ready for use. Please refer to the “Best before” date indicated on each pod.

How should I store the Verismo™ pods?

For best quality of beverages, Verismo™ pods should be stored in a dry area at room temperature. This includes the Starbucks® milk pods.

Does fresh or filtered water make a difference in the beverage taste?

Yes, we highly recommend filtered water for the best tasting beverages.

Other FAQs

How does the quality of the espresso and brewed coffee pods compare to what’s offered in Starbucks stores?

The Verismo™ pods contain the same high-quality arabica coffee you love from Starbucks, roasted, ground and packaged specially for single-cup use with the Verismo™ System. It is the same coffee we source, roast and blend for our stores today.

What is in the milk pods? Does it taste like real milk?

We take fresh natural milk from the dairy and extract the water using an innovative, gentle process to produce a very fine milk powder. When combined with water under high 19-bar pressure, the powder becomes liquid once again – creamy, sweet, frothy 2% milk that is perfect for your own Starbucks® Caffè Latte.

What are the different beverages I can make on the Verismo ™ System?

You can enjoy a wide variety of beverages from the Verismo™ System, including Starbucks® Caffè Latte, Espresso, Brewed Coffee and Caffè Americano. Additionally, we bring you brewed coffees from across our entire roast spectrum—Blonde, Medium and Dark.

What are the different beverage sizes?

  • Espresso = 1 fl oz/30 ml
  • Brewed Coffee = 7.1 fl oz/ 210 ml
  • Caffè Americano = 8 fl oz
  • Caffè Latte = 6 fl oz/ 180 ml

What are the different machine color options?

Please see the Verismo™ machine page.

What are the difference between the 580 & V•585 models?

Please refer to the Verismo™ machine comparison table for more detailed information.

How can this machine make espresso, brewed coffee and milk?

The Verismo™ System offers different levels of pressure to extract the right beverage, from high-pressure extraction for Espresso to low-pressure for Brewed Coffee. Few systems today have the capability to do this, and only the Verismo™ System can offer beverages prepared to our café standards.

Where can I buy Verismo™ System and pods?

Verismo ™ System and pods are available at Starbucksstore.com, selected Starbucks stores and selected Specialty Retailers. Click here for more information on where you can buy Verismo ™ Systems and pods.

Is Starbucks going to offer additional pods in the future?

Yes, we’ll continue to innovate with the Verismo™ System by offering more of the beverages you know and love from Starbucks.

Can I use the Verismo Pods on other Kfee Systems?

To experience the same Starbucks beverages you enjoy in our stores, we recommend you use only Verismo™ pods with the Verismo™ System machine. While the pods will work on other Kfee systems, the beverage temperatures and coffee-to-water ratios vary by machine type, and other Kfee machines are not calibrated to match our recipes.