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Landlord-Related FAQs

Coffeehouse interior

On July 28th Starbucks became aware that an over payment of rents and/or other payments made to landlord occurred recently. This was due to an internal system error. In order to rectify this error, Starbucks intends to take this credit against a future installment, but the date has not yet been determined. Starbucks will send Landlord advance notice of the date this credit will be applied, along with appropriate supporting documentation by line item.

We apologize for any inconvenience and do appreciate your partnership as we work to resolve this matter.

Updated August 2014

As a Starbucks Landlord you may have questions regarding the ongoing administration of your Lease.  To assist you we’ve put together a list of frequently asked questions and answers.  These answers apply specifically to our U.S. and Canadian stores only.

  1. Contacts

    LEGAL NOTICE ADDRESS FOR STARBUCKS:
    1. Certified U.S. Mail
    2. Nationally Recognized Overnight Express Mail
    3. In Person
    FINANCIAL LEASE ADMINISTRATION
    EMERGENCY CONTACT INFORMATION
    LEASING
    FACILITIES
    CERTIFICATES OF INSURANCE (MOI)
    Renewals / Amendments
    Estoppels / SNDA's
    Tenant Improvement Allowances
    Disbursements


  2. Payments
  3. Forms & Processes

    Utility Template
    Trash Template
    Landlord Address Verification/Modification Form
    EFT Setup Form & Instructions
    Annual Operating Expense Reconciliation Template
    Annual Operating Expense Budget Template
    W-9
    Memorandum of Insurance (MOI)

  4. Other Information

    STARBUCKS STORE NUMBER
    VENDOR SETUP
    DATE LETTER
    CERTIFICATES OF INSURANCE (MOI)
    ESTOPPELS & SNDA'S

Where do I send requests for payment?

Any legal demand notice, including a default, bankruptcy, change of ownership, or property management must be sent in hard copy to the Notice Address pursuant to the Lease.  

General correspondence, invoices, budget updates and annual reconciliations can be sent to us via the Notice Address in the Lease or via email at FinancialLeaseAdmi@starbucks.com.  To process any request we will need the Store # and the nature of your inquiry in the subject line, e.g., “Utility Invoice” or “20xx Reconciliation,” etc. 

Any invoice or request for payment  must  contain reasonable detail of the outstanding charges. We may request additional backup documentation in order to process payment.  Invoice processing may take up to 30 days before remittance is received.

General inquiries should be directed to FinancialLeaseAdmi@starbucks.com to the Financial Lease Administration hotline, 206-318-4440.

Who is my contact if I own a property that Starbucks may be interested in leasing?

Our store development team may be interested in your property.  Just phone the store development director in your area— check the regional map to determine which regional office manages the geographic area of your property.

As stated in your Lease, any demand, notice or declaration should be in writing and delivered in one of three ways:

  1. Via certified U.S. mail to the following address:

    Starbucks Corporation
    Attn: Financial Lease Administration
    Re: Starbucks Coffee Company Store # ________
    Mailstop S-RE3
    PO Box 34067
    Seattle, WA 98124-1067 USA
  2. Via nationally recognized overnight express mail (e.g., FedEx or UPS) to the following address:

    Starbucks Corporation
    Attn: Financial Lease Administration
    Re: Starbucks Coffee Company Store # ________
    Mailstop S-RE3
    2401 Utah Avenue South, Suite 800
    Seattle, WA 98134 USA
  3. In person at Starbucks corporate offices:

    2401 Utah Avenue South, Suite 800
    Seattle, WA 98134 USA

A copy of any default notice should also be sent to the Starbucks Law & Corporate Affairs Department at the same address, Mailstop S-LA1.

Starbucks is about to open a new store on my property. When will I get my first rent check and what do I need to do?

Normally you will receive your first rent check 45-60 days after the Starbucks Store has opened.  About 3 weeks after the store opens, Starbucks will send you a “Date Letter” to the Legal Notice Address  noted in the Lease to confirm important dates and information such as possession date, rent commencement date, square footage, and to make sure any contingencies such as site development minimums have been satisfied.

Once you have confirmed all of the Date Letter information is accurate and return a signed copy along with a completed W-9, we’ll issue the first rent check.  The IRS requires Starbucks to collect the W-9 form from you to gather your Tax Identification Numbers (TINs).  We cannot process payment without a completed W-9 on file for landlords of U.S. properties and if you refuse you may be subject to various IRS penalties and fines.

Your completed W-9 can be submitted any time after the lease is signed; this will help expedite issuance of the first rent check.

Please note: Canadian properties are exempt from this W-9 requirement.

Why do I need to use the Store # to identify my property to Starbucks in correspondence?

Starbucks has thousands of stores — and you’d be surprised how similar street names and city names are across North America.  For this reason, we use store number and 2 letter state abbreviation to differentiate stores (Store #0000-WA).  Your lease may also have the store number in the notice address section if the store number was assigned prior to lease execution.  Store number references can also be found on most Starbucks communications to landlords, including rent checks, estoppel certificates and legal notices we send once the store has opened. Using the store number and 2 letter state abbreviation  in all correspondence with us will help ensure that your property is properly identified.

Starbucks has finished construction of leasehold improvements to its new store on my property. Where do I send the Tenant Improvement Allowance check?

Please send the check to the following lockbox address and include the store number in the upper left hand corner of the check:

  • For U.S. checks, please mail to:
    U.S. Bank Lockbox # 84348
    Starbucks Coffee Company
    P.O. Box 84348
    Seattle, WA 98124-5648
  • For Canadian checks, please mail to:
    U.S. Bank Lockbox #84263
    Starbucks Coffee Company
    CAD Lockbox #84263
    Seattle, WA 98124-5563

Although the U.S. and Canadian Lockboxes do not accept delivery from most overnight delivery companies, they do accept overnight deliveries from the United States Postal Service.

My insurance company requires an Insurance Certificate or a Memorandum of Insurance (MOI) for all of my tenants. How do I get one from Starbucks?

You can view—and print the— Starbucks MOI online.  You will be asked to accept the terms and conditions of access before proceeding.

How do I get reimbursed for Utility or Trash? 

Any utility or trash invoice or request for payment must contain reasonable detail of the outstanding charges, including (1) dates of consumption (2) rate per unit and (3) actual consumption by Starbucks.

To expedite processing of your payment we recommend using the following templates, which can be downloaded, completed and mailed to the Notice Address.  Please include copies of the third party utility invoices for the same period as backup for these charges.

How do I get reimbursed for Annual Operating Expenses?

Annual Operating Expense Reconciliation Statements can be sent to Starbucks at the Notice Address or emailed to  FinancialLeaseAdmi@starbucks.com.

Any Annual Reconciliation Statement, invoice or request for payment must contain reasonable detail, including (1) breakdown of expenses (2) tenants pro- rata share (3) cap on ongoing expenses and management fees and (4) actual monthly payments made by Starbucks.

You should receive a response to your reconciliation statement within the prescribed time, per the terms of the Lease—usually 60 days from receipt.  We will either mail you a check for the outstanding amount or notify you of exceptions/information required for resolution. 

To expedite processing of your payment we recommend using the following template, which can be downloaded, completed and mailed to the Notice Address or emailed to FinancialLeaseAdmi@starbucks.com.

How do I adjust my monthly payments for Annual Operating Expenses?

Your Lease with Starbucks stipulates the timing of any budget adjustments to the monthly payments you receive for operating expenses.  To expedite processing of your payment we recommend using the following template, which can be downloaded, completed and mailed to the Notice Address or emailed to  FinancialLeaseAdmi@starbucks.com.  This budget template may be used to provide Starbucks with the new estimates for Common Area Expenses, Real Estate Taxes & Insurance.

I’m refinancing or selling my property, and need an Estoppel Certificate and/or a Subordination and Non-Disturbance Agreement (SNDA).  How do I request these documents?

Please send your request to the legal Notice Address in your lease via certified mail or overnight delivery.  Be sure to include the store number in your request.  Unfortunately, we do not accept estoppel requests over the phone, by fax or by e-mail;  they must be mailed to the legal Notice Address.

Your Estoppel/SNDA request will be processed within the time period identified in your lease.  We prioritize Estoppel/SNDA processing based on the turnaround time required by the lease and our workload.

Please include an e-mail address and/or telephone number in you cover letter requesting an Estoppel/SNDA. You will receive an e-mail or telephone call confirming receipt of your request and the anticipated return date for your documents.  You may also inquire on the status of your Estoppel/SNDA request by e-mail at RealEstateContractServices@starbucks.com.

Please note that Estoppel requests are NOT a notification of ownership change.  Please be sure to send all ownership change documentation to the Notice Address, per the Lease, including any assignment, grant deeds or other documents that are evidence of the transfer of ownership and a signed W-9 for the new owner/payee.  Please refer to the instructions below for further information about ownership changes. 

I recently purchased or sold a property where Starbucks is a tenant.  How do I change the payee and rent payment address?

Starbucks requires written notice of a change in ownership from the “Seller” to the Legal Notice Address in the Lease.  To mitigate potential risks of fraud, in addition to written notice, Starbucks requires the following:

  • W-9 in the name of the new owner
  • Assignment of Lease, Grant Deed, Deed of Trust, stating the names of the prior and new owner,  that has been signed by both the prior owner and the new owner.

Once we receive the legal notice, as well as a copy of the documents that evidence a transfer of interest(s) from the prior property owner to the new property owner we will process your request.

If you have acquired a property with Starbucks tenancy and the previous landlord has failed to notify Starbucks of the change in ownership, you will need to provide legal documents as proof of ownership such as a deed or notarized statement from the escrow agent.

How do I update my notice/payment address, property manager or emergency contact information?

To change your notice or payment address, change current property management contact or entity name, Landlord must send written notice to the Legal Notice Address in the Lease.  To mitigate potential risks of fraud, in addition to your written notice, Starbucks requires the following documentation:

If the request is an entity name change then the certified, notarized documents required are:

  • Written notice listing the prior entity and the new entity.
  • W-9 in the name of the new entity/payee with that entity/payee’s matching TIN# (Tax Identification Number) in the appropriate section of the W-9.

If the request is a legal notice address change the documents required are:

How can I receive electronic payments via EFT (Electronic Funds Transfer or direct deposit)?

Starbucks Coffee Company’s preferred method of payment is EFT (also known as direct deposit or electronic funds transfer).  EFT payments are electronic deposits made directly into the bank account that you designate instead of receiving a paper check.  The main benefits of EFT include:

  • Timely payments: Never worry about lost/ stolen mail or impacts of inclement weather on US Postal Service delivery.
  • No trips to the bank: Funds are immediately available at the time of deposit.
  • Instant Notification: Advanced notification of any funds being deposited into your account (sent via electronic remittance advice to your e-mail address, including payment details).
  • Easy bookkeeping: You may be able to automate your accounts receivable posting depending on remittance method (Email or Fax).

If you are not already receiving payments via EFT please review and complete the EFT Set Up Form, which includes instructions for completing the Electronic Payment Setup Form to submit your request.  The instructions include information on what you can expect during the conversion process.

Should you have questions regarding the Setup form or the EFT process, please contact the Starbucks Disbursements Team via one of the following options below:

Fax: 206-913-6258

Email: disbursements@starbucks.com

Mail:

Starbucks Coffee Company

PO Box 34067 MS: S-AC3

Seattle, WA 98124-1067

How do I report an emergency for a physical issue at or around the store — a roof leak, plumbing problem, snow removal request, etc.. ?

In all cases, our Facilities Call Center (FCC) is always the first place to start.  For emergencies that affect the physical condition of the store (such as flooding or fire), the FCC is available to take your call 24 hours a day, and will connect you with the appropriate operations person.

If the situation is less urgent or is related to leasing or financial issues, call or email the FCC during business hours (9 a.m. to 5 p.m. Pacific Time).  You’ll be put in contact with the right Starbucks partner.

How do I begin discussions on renewing or amending a lease?

Most Starbucks leases have a notice date that sets parameters around when the tenant can formally notify the landlord of intention to renew the lease or let it expire.  If there is an external event that would cause you to begin this process sooner, phone the store development director in the regional office corresponding to the address of the property.  Check the regional map to determine which regional office your store development director is based.

How should I respond to a default notice from Starbucks?

Please respond in writing to the Starbucks legal Notice Address.

I received a call, email or letter regarding a physical issue at or around the store — a roof leak, plumbing problem, snow removal request, etc..  How should I respond?

Please call or email the Facilities Contact Center (FCC) and you’ll be connected with the right Starbucks partner to discuss the issue. If you are entitled to reimbursement from Starbucks for a specific repair, please WAIT TO BEGIN WORK ON REPAIRS until you have received a work order number from Starbucks for the issue.  This will protect any reimbursement rights that you may be entitled to according to the Lease.  We cannot take financial responsibility for repairs or replacement of items that have not been agreed to prior to work beginning.

Who is my contact at Starbucks about an issue in the store—business practices, hours of operation, property maintenance, etc.?

Please call or email the Facilities Contact Center (FCC) and you’ll be connected with the right Starbucks partner to discuss your issue.