Our Dedication to Embrace Diversity

At Starbucks, we pride ourselves on being a great place to work. We are deeply dedicated to our core values – to embrace diversity and treat each other with respect and dignity. We’re committed to providing an inclusive, supportive and safe work environment for everyone. Moreover, we look for ways in which we can honor and celebrate the diversity of our partners as they, too, represent the communities that are home to our stores.

We are disheartened by the allegations reported in an East Coast Starbucks store and are taking immediate measures to investigate and take any steps necessary to make this right. The actions reported do not correspond with our values, who we are as a company or the beliefs we try to instill in our partners.

Starbucks has supported the LGBT community for many years, and we have zero tolerance for discrimination of any kind. We have one of the largest Employer Resource Groups for LGBT employees in the United States helping to raise awareness about issues in the communities in which we live and work. Our benefits program has always offered domestic partner benefits in the United States and Canada, and Starbucks partners actively participate and organize local LGBT events in their communities. We’re also very proud of the 100% score we received on the Corporate Equality Index from the Human Rights Campaign. We will continue to work very closely with this organization and others on topics relevant to the community.

UPDATE: Many of you have asked to hear specifically what, if any, disciplinary actions are taken as a result of our investigations into this incident. As this is a personnel matter, it is our policy not to provide such details regarding those steps.

comments (267)

Comment FAQ

    • ratwarrior
    • 6/14/2011 11:09 PM

    In reply to: Tamster1412@hotmail.com

    An eye for an eye? While I in no way condone these actions , to put out these peoples "laundry" would be seen in the greater view as sbucks not being sensitive to employee privacy. While I hope the investigation roots out the true happenings, I honestly just wish to know what the findings are and trust sbux to handle any disciplinary actions privately, as they should have been with Jeffery.

      • tamiamtam
      • 6/17/2011 12:26 AM

      In reply to: ratwarrior

      No, I didn't really mean "an eye for an eye" as such. And I did say I understood the need to protect privacy - absolutely, I do! I think Starbucks could easily state the outcome of their findings and subsequent disciplinary action, without naming names. There hasn't been any names mentioned thus far, other than Jeffrey's anyway. Just sayin'.

    • centurian1
    • 6/14/2011 9:01 PM

    In reply to: krenath@aol.com

    Not sure what you're looking for loser, but being ignorant isn't going to help you. Pathetic.

    • centurian1
    • 6/14/2011 8:56 PM

    In reply to: krenath@aol.com

    People like you make the world lousy krenath. You are a coward of the lowest degree and an ignorant agitator. Get a life honey.

      • oafling
      • 6/15/2011 3:05 PM

      In reply to: centurian1

      Interestingly enough if you do a little research on dear Krenath you'll find he's a christer wanna-be poet and book-seller in bible-belt Kentucky. Pretty much explains everything, don't ya think?

    • centurian1
    • 6/14/2011 8:56 PM

    In reply to: krenath@aol.com

    People like you make the world lousy krenath. You are a coward of the lowest degree and an ignorant agitator. Get a life honey.

    • dionysia818
    • 6/14/2011 2:48 PM

    In reply to: krenath@aol.com

    It's good company policy not to discuss such matters publicly, but to say it's illegal to do so is what I took issue with. For what it's worth, I'm an HR Professional myself. This kind of behavior by management (though it's unclear whether this woman was in HR) makes me see red.

    • jennfromnm
    • 6/14/2011 2:52 PM

    In reply to: krenath@aol.com

    Um, the writer of the letter was a customer, in the customer area, and she heard it? Pretty strong evidence to me, you would have to be pretty loud to be heard from back of the house areas when cousnelling an employee. She was evidently able to po=rovide en0ugh deatils to start an investigation on their part.

    • kaichouneko
    • 6/14/2011 2:56 PM

    In reply to: krenath@aol.com

    Correct me if I read this wrong, but didn't the blog writer state before the letter that this was, in fact, intended to be a letter sent to corporate offices? And had this not received the attention it had in such a short amount of time on their personal blog then it would have still been sent off as such? Would any of you have done the same if you were in her shoes, or would you have just shook your heads and mumbled about how horrible that woman was, but done nothing?

    • angiephelangie
    • 6/14/2011 2:53 PM

    In reply to: krenath@aol.com

    Obviously this made a bigger outcome than just a phone call, this went straight to the big guys, and not from an "operator" or what have you. and uh DUH it's viral.

    • 7225rathm
    • 6/14/2011 2:57 PM

    In reply to: krenath@aol.com

    It is really quite simple - companies are much quicker to respond to pr disasters than a customer calling in to complain.. This way there will be a true investigation other than an 'oh that's too bad, what's your starbucks account number so we can credit you a free coffee for your feedback.'

    • Centurian1
    • 6/14/2011 3:15 PM
    • Centurian1
    • 6/14/2011 3:15 PM
    • Centurian1
    • 6/14/2011 3:36 PM

    In reply to: krenath@aol.com

    Spoken by someone who has NEVER been discriminated against. White, male, christian I presume?

    • jillybean9881
    • 6/14/2011 4:09 PM

    In reply to: krenath@aol.com

    They did write to Starbucks - from what I understand, the blog was just publishing the letter..

    • Lukeaug9
    • 6/14/2011 5:54 PM

    In reply to: krenath@aol.com

    You realize they blogged the letter that they sent to Starbucks?

    • indio32
    • 6/15/2011 1:17 AM

    In reply to: krenath@aol.com

    Agreed... if Starbucks had swept or tried to sweep it under the carpet then fair enough but as I've already said there appears to be an agenda here!

    • Vindalootoo
    • 6/15/2011 7:33 AM

    In reply to: krenath@aol.com

    Please note, this was sent as a letter to Starbucks, before it was posted. The Blog post was from her SO and simply reiterated the letter. I think the post was entirely appropriate. Unfortunately, too many companies will just sweep an incident such as this under the rug w/o the publicity to push them into action. More to the point, this way, if other customers see a similar incident elsewhere in the country, they'll be more likely to speak up.

      • Pismogal
      • 6/15/2011 12:39 PM

      In reply to: Vindalootoo

      I agree. And it is too bad most people are out there unaware of their rights. This was wrong in so many ways. I hate "bullying" and especially in the workplace!!

    • pixel_a_cat
    • 6/14/2011 1:57 PM

    In reply to: crytri@gmail.com

    I completely agree with you. I didn't even know about this until I Starbucks posted their response on Facebook. Starbucks can not "control" the actions of ALL of it's employees...no business can. But I believe that Starbucks will look into the matter and react appropiately.

    • CelticCail
    • 6/14/2011 1:28 PM

    In reply to: lisa.chetelat@mac.com

    They responded, sure, but they didn't really say much. When they announced all personnel involved have been fired and Jeffrey re-hired, justice will be served.

      • pixel_a_cat
      • 6/14/2011 1:51 PM

      In reply to: CelticCail

      How could they really say anything? They just found out about the incident. While this letter sounds very sincere, detailed and not over exaggerated and if even a 1/4 of what was in the letter is true then there should be serious consquences for the team members, I am happy that Starbucks is doing their due diligence by investigating the matter rather then just having a knee jerk reaction and firing everyone. Give them a couple days to figure out what happened and then be mad if they do nothin

        • jennfromnm
        • 6/14/2011 2:55 PM

        In reply to: pixel_a_cat

        The baristas might just need a refresher session on company policy, and if they are otherwise good employees, there is no reason to fire them unless they refuse sensitivity training. The manger needs some retraining on the proper way to counsel employees as well, and possibly demotion at a minimum, it doesn't seem like she can handle the stresses of managing a store on her own very well. Plus, if she had that attitude, the other baristas might have just been doing what she allowed.

        • larrybanal
        • 6/15/2011 9:38 PM

        In reply to: jennfromnm

        ???? if you ever are in a management position and this is the way you deal with serious problems...your company will probably end up being sued

    • indio32
    • 6/15/2011 12:58 AM
    • roberthaverly
    • 6/14/2011 12:48 PM

    I'll be extremely disappointed if I don't hear about the "managers" firing in the very near future.

      • SteveBucks2
      • 6/14/2011 12:57 PM

      In reply to: roberthaverly

      Unless they decide it wasn't as the letter stated. Two sides to a story, and all that...

      • indio32
      • 6/14/2011 1:30 PM

      In reply to: roberthaverly

      RobertHaverly, I'm utterly appalled... you should be absolutely ashamed of yourself! On what basis are you calling for somebody to be fired? have you heard the otherside? How would you feel if you were summerly dismissed from your job because of a customer grudge. Once all the facts are known then a considered and fair decision can be made. THIS IS NOT A LYNCHING! Boy am I angry!

        • Drayson13
        • 6/14/2011 1:41 PM

        In reply to: indio32

        Regardless of the reasoning behind the poor guys' termination, the management was 100% in the wrong of doing ANY disciplinary actions in front of customers. The fact that the management discussed any of this in front of customers, with employees, etc. makes Starbucks completely liable for lawsuits, on top of the negative PR that this case has created. If the management is not fired, I will be incredibly surprised

        • traylor55
        • 6/14/2011 4:45 PM

        In reply to: Drayson13

        I have to agree with Drayson13. I think there is more here than what we see. The whole incident should NOT have happened in public. The fact that this lady saw this was only one side. But how do we know the guy had issues related that we did not see. Being a male, maybe he constantly was talking about his exploits to female co-workers (I.E. Sexual Harassment?). Who knows? Only those involved. For the money, I also think a blog was a poor way to report this. I still love ya Starbucks!

        • glamourweaver
        • 6/14/2011 10:59 PM

        In reply to: Drayson13

        Agreed. The investigation is necessary to determine whether the firing (or forced quitting, which has issues of its own) was justified or an abuse of power. There is no question however, than even liability aside, doing this in front of customers was unprofessional and made the CUSTOMERS uncomfortable, and in this case feel harassed (as it was a gay woman whose daughter was inundated with a manager's feelings on homosexuality). Obviously this shouldn't reflect Starbucks.

        • Centurian1
        • 6/14/2011 3:15 PM

        In reply to: indio32

        You should be angry at the fact that this incident even occurred not that someone wants the "manager" and I use that term loosely, fired. The fact that the woman who heard all of this HEARD ALL OF THIS is enough for me to say YES fire the manger.

        • indio32
        • 6/15/2011 1:06 AM

        In reply to: Centurian1

        Until all the facts have been ascertained then its an alleged incident.

        • betseyp
        • 6/14/2011 3:18 PM

        In reply to: indio32

        Why are you so overreactingly appalled? Did you actually just refer to lynching? You need to take a deep breath and calm down. First of all, she should be fired for conducting an employee review in public. Second of all, she should be fired for letting the other employees **** their hatred in FRONT OF THE PUBLIC. This woman was all kinds of wrong and hearing her side of the story doesnt change the facts as we know them.

        • betseyp
        • 6/14/2011 3:19 PM

        In reply to: betseyp

        ok, **** = s p e w. Not a bad word at all, Starbucks.

        • indio32
        • 6/15/2011 1:15 AM

        In reply to: betseyp

        Why do you think that the other person is automatically guilty without knowing their side? I don't necessarily disagree with the person being fired if after a full investigation the allegations are proven BUT until that happens its just plain wrong for you or anyone else to be calling for anybody to be fired.

        • Babygenius
        • 6/16/2011 9:13 AM

        In reply to: betseyp

        I've seen a lot of employee reviews/interviews in the lobby or patio area of a store. This isn't that uncommon. And since a majority of the management team aren't ********, they all at least had enough common sense to not say anything inappropriate or uncalled for that would be offensive, only speak about work issues, and wouldn't speak loud enough for customers to overhear. IF this actually happened, this "manager" was well aware that she was going against Starbucks pol

        • Hi4heather
        • 6/14/2011 3:29 PM

        In reply to: indio32

        So what is the otherside? Was that employee not fired in public? Was he a gay man named Jeffery? let's hear the otherside...

        • ubicomp
        • 6/14/2011 3:36 PM

        In reply to: indio32

        "utterly appalled" is a bit dramatic, don't you think? Yes there are two sides. Can we all just tone it down a bit and stop flailing words about?

        • Lukeaug9
        • 6/14/2011 5:52 PM

        In reply to: ubicomp

        No "utterly appalling" is definitely NOT a bit dramatic. There are of course two sides to the story and it is not known what happened before this customer heard this exchange happen feet from her. If you took out the whole gay aspect, it is still utterly appalling that someone in a position of authority would treat an employee like in private much and even more so when it is done in public in front of other employees and customers....

        • Lukeaug9
        • 6/14/2011 5:53 PM

        In reply to: Lukeaug9

        It is even more appalling when you realize this exchange was based on hate and ignorance.

        • westpascolooking
        • 6/16/2011 7:51 AM

        In reply to: ubicomp

        there are no two sides....Jeffery may have been the worst employee in Starbucks history...in fact the worst man to live on this earth but to degrade, chastise, and humiliate, as well as fire him in front of patrons, in the front of the house, 2 feet from a patron's table...is totally unforgiveable. As a Human Resourse Specialists....I would have that managers ***!!!!

        • sundbladhsu
        • 6/14/2011 5:00 PM

        In reply to: indio32

        CUSTOMER GRUDGE!? This CUSTOMER witnessed this ENTIRE exchange take place with witnessing the managers behavior and other employees comments and behavior - and in FRONT OF A CHILD....I don't call that a GRUDGE, I call it a good witness for the prosecution. She SHOULD be fired! You do not, and I repeat, DO NOT, treat an employee that way - no matter what - in front of customers! EVER. She is a lousy manager and needs terminated.

      • MKawood
      • 6/14/2011 1:44 PM

      In reply to: roberthaverly

      Why does everyone always assume the complaint is valid? I question why such a long introductory paragraph that was written more like a novel than a letter of complaint. People here are demanding that Starbucks detail the disciplinary actions, assuming the allegations are true, when in fact laws in most states prohibit public disclosure of personel matters.

        • dionysia818
        • 6/14/2011 2:14 PM

        In reply to: MKawood

        @MKawood "in fact laws in most states prohibit public disclosure of personel [sic] matters." That is untrue.

        • batn1000
        • 6/14/2011 3:04 PM

        In reply to: MKawood

        I agree MK, especially in light of the fact that a very similar thing just happened to McDonalds and was blogged, leading customers to believe they were discriminating against African American customers and it was totally made up, yet people were quick to jump on the band wagon to condemn McDonalds and call for firings! Ridiculous! Come on people and have a brain. Try to think for yourselves and not let others lead you!

        • Centurian1
        • 6/14/2011 3:17 PM

        In reply to: MKawood

        How do you know it ISN'T valid? I suppose you would be suspect of a **** victim as well. "Maybe she's lying. Hmm... Let's not do anything. "

        • pixel_a_cat
        • 6/14/2011 6:07 PM

        In reply to: Centurian1

        I think that's the point. No one knows if it's a valid complaint or not...until it's INVESTIGATED...which is what Starbucks is doing. Do you really think Starbucks should fire someone based off of one customer letter? What if the letter was completely made up? What if it was a friend of the guy who got let go retaliating? I don't really think either of these two things are true based on what i read...but until it's investigated we really don't know.

        • pixel_a_cat
        • 6/14/2011 6:09 PM

        In reply to: Centurian1

        And if it's true...whether the gentleman is gay or not...the whole way this situation was handled was wrong...i don't care if the guy was gay, straight or bi...it never should have been witnessed by customers.

        • indio32
        • 6/15/2011 2:45 AM

        In reply to: Centurian1

        How would you feel if somebody made false allegations about you? Is it not right that an investigation should take place to find the truth? would you expect people on line to automatically condemn you as guilty on the basis of the allegations of one person? Why bring **** into this? As hugely sad as it is to say there are verifiable cases of false and malicious accusations of **** made by women.

        • Dana_Cissy
        • 6/14/2011 10:40 PM

        In reply to: MKawood

        People are fired because of "Customer('s) grudge(s)" all the time. This is not however the reason I believe roberthaverly (and I'm sure many others) are calling for this managers release from Starbucks. A display such as the one witnessed in Starbucks that day is everything that letter said it was, and then some. Most importantly, unprofessional and discriminating. As a business owner, assuming Jeffery's qualifications of course, if Jeffery worked for me...Jeffery would be

      • Centurian1
      • 6/14/2011 3:18 PM
      • Centurian1
      • 6/14/2011 3:18 PM
      • marniheath
      • 6/14/2011 3:57 PM

      In reply to: roberthaverly

      It would be inappropriate for Starbucks to disclose if they terminated an employee. That information is personal and is limited only to those directly involved i.e. the "manager" and their direct supervisor. Even the other employees at the store will only know that the "manager" is terminated if the "manager" chooses to disclose it.

        • Vindalootoo
        • 6/15/2011 7:40 AM

        In reply to: marniheath

        Actually, as long as no names ever enter the public realm, it w/b entirely appropriate as it is only commenting on Starbucks' actions and the outcome of an incident which (if true), is (at least within their company policy), a crime. What they do at this point reflects on them as a company. The people who have been harmed, if the account is accurate, are the employer, this customer, and her daughter, not the (allegedly) homophobic employees.

      • Luposian
      • 6/14/2011 4:08 PM

      In reply to: roberthaverly

      I am a born-again Christian. I like Starbucks. But my bible tells me that homosexuality is a sin. Thus, I am opposed to it. I don't hate homosexuals. I hate the sin of homosexuality, as described in the bible (both old and new testament). How do I resolve this conflict? I no longer shop at Home Depot for their undying promotion/support of what is called "The Homosexual Agenda". But we have a Lowes. But there is nothing better than Starbucks... not even the stuff we make at

        • dionysia818
        • 6/14/2011 5:18 PM

        In reply to: Luposian

        There's an agenda now? *laugh*

        • Lukeaug9
        • 6/14/2011 5:56 PM

        In reply to: Luposian

        wow. Your Bible was written how long ago? Open your mind. Read something modern.Your Bible also says things like polyester and eyeglasses aren't natural and therefore a sin.

        • mindy4coffee
        • 6/14/2011 10:53 PM

        In reply to: Lukeaug9

        Oh my... This comment made me laugh for a good five minutes. "And the Lord spoketh... Thou shall not wear polyester." REALLY?? You know polyester wasn't invented until sometime in the 1940's-1950's right? Too funny. My brother had a dream w/ my dead grandmother in it where she was in heaven and wearing a polyester pants suit. He asked her, "You have polyester in Heaven?" "We do in mine," she replied.

        • Lukeaug9
        • 12/13/2011 9:39 AM

        In reply to: mindy4coffee

        Mindy, if you reread what I said you will notice I said "Your Bible also says things like polyester and eyeglasses aren't natural and therefore a sin."
        I did not quote the Bible as saying wearing polyester is a sin.
        In other words what I said was that the Bible says that wearing unnatural things are a sin. As an example, polyester and eyeglasses are two things that people wear every day and both are man made. Does that help you better understand?

        • marigold2
        • 6/14/2011 6:16 PM

        In reply to: Luposian

        Did you know that also in the Bible, it wrote that you should not get haircuts, play with the skin of pigs (there goes football!), working on the Sabbath, wearing clothing with mixed fabrics, eating pork or shellfish, and tattoos? I need more than "the Bible says so" for a reason to hate and discriminated against someone.

        • centurian1
        • 6/14/2011 8:59 PM

        In reply to: Luposian

        When you follow Christ and the teachings of CHRIST then you can call yourself a Christian. Until then you are an ignorant *** hat that is giving Jesus a headache along with the rest of us who are so unfortunate to have to endure your stupidity and derision. (look it up)

        • Vindalootoo
        • 6/15/2011 7:46 AM

        In reply to: Luposian

        Oh...you've left me in such suspense! Does this mean you won't shop at Home Depot because of their support of LGB, but you will shop Starbucks, cuz it tastes a bit yummier than the competition? How very nice to have such flexible convictions where it involves your personal preferences! ;-)

        • Jayduck
        • 6/15/2011 10:51 AM

        In reply to: Luposian

        So YOUR agenda will be dont shop at places that support gays??? Sad.

        • Ironmanrlk
        • 6/15/2011 12:18 PM

        In reply to: Luposian

        I am a Christian and my bible tells me homosexuality is wrong, but it also tells me that slavery is acceptable. As a person who lives in 2011A.D. and not 2011B.C. I think both of those statements are absurd. Gays have every right to live and love, just like the rest of us. If this young man was treated publicly the way the letter writer says, then that manager, in my opinion should be fired.

        • Homohabilis
        • 6/19/2011 6:56 AM

        In reply to: Luposian

        You are a typical "christian".Believe what suits your needs and ignore the rest. The bible, a work of fiction, also says prostitution is a sin yet Jesus married Mary Magdalen who was a **********. But of course he was the son of "The Almighty Space God" so that makes it ok. why don't you stop and think "Would Jesus do it this way?" He taught compassion for all mankind. The bible also says "He who is without sin cast the first stone" Are you total

      • phoenix0879
      • 6/14/2011 11:55 PM

      In reply to: roberthaverly

      Assuming even half of the details are correct - and Starbucks DOES need to investigate the incident fully - the manager/HR official in question should be fired. I have worked in a managerial role myself and had I conducted such a meeting in the manner this one was described (in public & in front of fellow employees not involved [at our company, any disciplinary hearing must have a manager and a HR rep present] in the disciplinary meeting process) then I would have faced dismissal for miscondu

    • steve228uk
    • 6/14/2011 12:48 PM

    If what's alleged is found to be true what measures are you going to take to make sure it doesn't happen again and what reprimands will there bill to the staff members involved.

    • atlasfish
    • 6/14/2011 12:52 PM

    Sometime along the same lines came up in a West Coast store too. The offender, a shift supervisor, was fired immediately. Starbucks is very dedicated to the welfare of it's employees, thankfully.

      • steve228uk
      • 6/14/2011 12:55 PM

      In reply to: atlasfish

      I can't help but think that if the customer hadn't posted the email online that nothing would have been done. The victim here was clearly too shaken to do anything and most emails are just thrown in the trash...

    • MTR1973
    • 6/14/2011 12:54 PM

    Dear Starbucks: this is akin to saying "But ALL my friends are !" Your response to the rather massive outcry over this horrendous incident would have been complete at the end of paragraph two. Don't talk about your values; demonstrate them.

      • SteveBucks2
      • 6/14/2011 1:00 PM

      In reply to: MTR1973

      They are. That was the point of paragraph two. I actually feel they did the right thing in reminding the community (the world, not specifically LGBT) that they of COURSE will stand by their values because of how they are valued in that community. They ARE supporters of the LGBT community, so of course they will find out what happened. Not all companies can make the claims of that last paragraph, so I tend to agree they have the right to show that they shine in that instance.

      • katezbox
      • 6/14/2011 1:07 PM

      In reply to: MTR1973

      Please remember - no matter how sensitive and detailed this letter is, that Starbuck's needs to do its' due diligence. I think fairness to all people, can only happen when all the facts are known. I have no reason to doubt Missy; but many saw no reason to doubt the recent gay blogger either...

      • indio32
      • 6/14/2011 1:45 PM

      In reply to: MTR1973

      You've heard ONE side to this what makes you feel you have the right to judge the otherside when you know nothing about it? YOU talk about Starbucks values ONLY in the context of a customer allegation.... what about the Starbucks values towards its employee's like.... 'fairness'? THERE SEEM TO BE A FEW PEOPLE HERE WITH AN AGENDA and it aint nice!

        • Centurian1
        • 6/14/2011 3:40 PM

        In reply to: indio32

        You need to go gather yourself honey. YOU seem to be the one with an agenda. You are probably related to one of the employees and have some time to kill there on Long Island.

    • racheltorres
    • 6/14/2011 12:55 PM

    Does it not occur to you that the person reporting this may have ulterior motives? The person reporting doesn't know the information surrounding the firing. Yet, they immediately called it a "gay firing". Does it not upset you that they are destroying your company name? Certainly the manner in which the women handled the incident was wrong. But so is the manner in which it was reported.

      • golfshirt6
      • 6/14/2011 1:02 PM

      In reply to: racheltorres

      I wrote the open letter to starbucks. I have no other motives for writing this other than I KNOW this behavior is not in line with their corporate philosophy... you need to keep three things in mind... 1) As a customer, I should have ZERO reason to know or be aware of this person's sexual orientation. That had no bearing in the discussion. 2) In my blog I clearly stated that may not have been the reason he was fired but that was the impression I was left with based on her remarks.

        • searching_for_me1981
        • 6/14/2011 1:17 PM

        In reply to: golfshirt6

        I fully support you as you have the strength and courage to report what you feel and believe is WRONG, not just the fact that it had anything to do with homosexuality. That is truly beside the point. What that manager and fellow employees did was ethically and morally WRONG. I commend you and hope that Starbucks will actually do something to rectify the situation. More often than not you give someone a little power and they suddenly think that they are above everyone else. It is truly sad...

        • indio32
        • 6/14/2011 1:36 PM

        In reply to: golfshirt6

        Letter? Email? more like a very long winded RANT to me!

        • kaydeebii
        • 6/14/2011 2:03 PM

        In reply to: indio32

        and you seem like a very pathetic close minded MORON to me! :)

        • Lukeaug9
        • 6/14/2011 5:58 PM
        • mtcampbell1
        • 6/14/2011 2:07 PM

        In reply to: indio32

        Your comments make you sound like a very angry person indio32.

        • krenath@aol.com
        • 6/14/2011 5:47 PM

        In reply to: indio32

        Agreed, Indio. Very dramatic though. :-)

        • centurian1
        • 6/14/2011 9:02 PM

        In reply to: krenath@aol.com

        GREAT! You found a friend to side with! The OTHER loser on this thread. Congrats!

        • Homohabilis
        • 6/19/2011 7:07 AM

        In reply to: indio32

        Hey indio32.. Why don't you crawl back under the rock you must have been living under for the past 25 years!!!!

        • tamcoffeelite
        • 6/14/2011 1:50 PM

        In reply to: golfshirt6

        "you need to keep three things in mind... " You only gave two things. I've so far gathered what a brilliant person you are. Attentive to detail.

        • Thommp
        • 6/14/2011 3:35 PM

        In reply to: tamcoffeelite

        Why be an *** ? There's a bigger issue here.

        • outnproud
        • 6/14/2011 1:59 PM

        In reply to: golfshirt6

        You did an awesome thing! I read your blog concerning the instance as it was intended. You saw an injustice and blogged about it. I cannot fathom how you could have reported it any better or with more tact. I am proud of the fact you spoke to the young man afterwards as well. Kudos to you!

        • Vindalootoo
        • 6/15/2011 7:54 AM

        In reply to: golfshirt6

        I commend your actions and the letter. It was very clear that the conversation gave you no clue as to the actual reason for the firing...other than complaints that he was talking about his personal life with other employees...duh. What I'd like to know...was there anyone else in there besides you and your daughter? It w/b fantastic if someone else could come forward to corroborate your allegations.

      • Golfshirt6
      • 6/14/2011 1:04 PM

      In reply to: racheltorres

      Also... this is not mearly a "gay" issue as I told the representative from Starbucks who called me today. This is a matter of human decency that an employee was humiliated on the floor. Also... I think the behavior and actions of these women did far more to damage the reputation of starbucks than I could have EVER done. Don't shoot the messenger.

        • Bonniesloniker
        • 6/14/2011 1:44 PM

        In reply to: Golfshirt6

        As a former starbucks supervisor I agree you did the right thing by letting the corporate offices know what you witnessed. I know that starbucks values their employees and does not stand for intolerance. And even if the employee's sexual orientation was not mentioned, the manager should not have addressed any situation on the floor. When I was working there all corrective action was done in private and written in employee files and signed off by the employee!

      • sthrn_gal
      • 6/14/2011 1:08 PM

      In reply to: racheltorres

      Rachel, I'm going to have to disagree with you. By the tone of the letter, I honestly believe that this was just a concerned customer who was taken aback by the situation that played out in front of her. It would have easier for her to berate Starbucks as a company and condemn them as a whole for the actions of a few, but instead she took a more objecticve, journalistic approach. I applaud her for not taking the low road and instead letting Starbucks know that this was uncharacteristic.

      • dahmooren
      • 6/14/2011 1:10 PM

      In reply to: racheltorres

      I agree that the "blog" world can be very damaging to anyone, especially when someone is accused for something they did not do. As for the "alleged" discrimination, I am very sure by experience, that discrimination of various types happen all the time in every company, not just Starbucks. It is refreshing that Starbucks has a zero-tolerance for this sort of thing and the willingness to educate those who are ignorant or complacent on the issues. I think they are doing an excell

      • martaedmonds
      • 6/14/2011 1:16 PM

      In reply to: racheltorres

      Ulterior motives or no, it is absolutely wrong to fire anyone on the floor of any store during operating hours in the view of the public. Moreover, it is worse to rant rather horribly in front of your clientele about the fired person once the fired person is of earshot. Why would any of us want to continue frequenting any store that treated any employee in such a manner?

      • Centurian1
      • 6/14/2011 3:41 PM

      In reply to: racheltorres

      Are you an anti-gay supporter Rachel Torres???

      • Homohabilis
      • 6/19/2011 7:05 AM

      In reply to: racheltorres

      It has no bearing on the firing at all. What the two female employees said out loud in the cafe area that was overheard violates NYS Labor Law. We are fortunate in NY to have sexual orientation as a protected class. Besides if that is their belief how could the firing not be somewhat motivated by that. What they said was wrong no matter what context it was used in They are lucky the woman didn't whip out her cell phone and video record it!!!

    • cascadeteach7
    • 6/14/2011 12:55 PM

    How about remembering that people are human beings and deserve second chances. Nobody should be fired, if truly Starbucks is a place where it openly respects and treats everyone as equals, they should respect that not everyone is comfortable with gay, lesbians and bi-sexuals. It isn't that we can't learn to tolerate and love, it is the fact that people that struggle with this should also be given respect as well for their own belief systems they have. Forgiveness is an important factor

      • roberthaverly
      • 6/14/2011 1:00 PM
        • SteveBucks2
        • 6/14/2011 1:07 PM

        In reply to: roberthaverly

        Not at all. The manager in question was clearly at fault by bringing these things to the sales floor, but I can concoct quite a few ways that the "fired" might have deserved a reprimand. What if, for example, the language they were using was vulgar? What if there were lurid details that people weren't interested in? The story started prior to this person's letter.

      • searching_for_me1981
      • 6/14/2011 1:19 PM

      In reply to: cascadeteach7

      that is in no way a valid argument to this situation, If you have a personal issue with LGBT community or persons, why do you think you should deserve special treatment and they should not??? Re-evaluate!!!

      • TinkerBell122204
      • 6/14/2011 1:19 PM

      In reply to: cascadeteach7

      Yes, they should respect that everyone has an opinion but, no, they shouldn't keep someone on their staff that is against the very thing they support. That makes for a very hostile work environment-as is obvious by this incident-and NO ONE deserves to be subjected to that!

      • Thommp
      • 6/14/2011 3:39 PM

      In reply to: cascadeteach7

      Oh dear lord... Out & proud homophobe !

      • centurian1
      • 6/14/2011 9:03 PM

      In reply to: cascadeteach7

      BS. It was TOTALLY inappropriate and heads will roll.

      • Dana_Cissy
      • 6/14/2011 10:48 PM

      In reply to: cascadeteach7

      Forgiveness? Yes. Blatant, outright mistreatment of an employee (especially in public in front of customers/employees etc.)? Absolutely not. How about..."You're forgiven, make your peace however you feel most comfortable, but you are no longer going to be employed by this corporation. Your actions are a liability and an HR nightmare" (This is why I don't deal with these situations at my office...I'm too honest)

      • Vindalootoo
      • 6/15/2011 8:00 AM

      In reply to: cascadeteach7

      I'm female, straight and I hate hearing about other people's kids. I think we have far too many of them and are ruining the earth with overpopulation. I think children are a responsibility, not a god-given right...and I'm far from alone in this opinion. Tell me when, in any workplace, that preference has ever been respected? If a guy is excited about his new boyfriend, why can't he share that joy with his co-workers? Why can't they simply smile and be happy for him--the way I

      • plantwomyn
      • 6/17/2011 7:46 AM

      In reply to: cascadeteach7

      Actually, if Starbucks is truly a place where it openly respects and treats everyone as equals it is their responsibility to make sure that homophobes don't work there. Since Starbucks is claiming that Diversity is a corporate policy, then acceptance must be a part of any employees job description. Anyone that is not "comfortable" with treating everyone with respect need not apply. Starbucks must answer for the FACT that an odviously intolerant person reached management level in the

      • Homohabilis
      • 6/19/2011 7:09 AM

      In reply to: cascadeteach7

      That is ridiculous!!! So if someone believes in slavery then we should let them own slaves? How about going back to school and try to get past the 3rd grade this time!!!

    • bj0726
    • 6/14/2011 12:57 PM

    I've tried to be hired by Starbucks and have applied online many times but feel I get lost in the shuffle. Leads me to believe you have to know someone to get a job. But I have never questioned their commitment to diversity, just quality.

      • nametags
      • 6/14/2011 1:19 PM

      In reply to: bj0726

      Do you call to check in with the store manager to the location(s) you applied? I've applied with Starbucks twice, and this second time I made sure to contact the manager about my application to make sure it was viewed. Because of that, I have a job interview tomorrow morning. Showing some interest and motivation to actually get hired could very easily help you.

      • happybearista
      • 6/14/2011 1:25 PM

      In reply to: bj0726

      It's true, what "nametags" said. The people who follow up get hired. They show that they want to work there. Enthusiasm and passion are key to being a Starbuck partner.

      • xttrax
      • 6/14/2011 2:01 PM

      In reply to: bj0726

      I am a store manager for Starbucks and have not hired for over 1 1/2 years at my location and in the year prior to that only 2 partners. Starbucks is a great company to work for that takes care of its employees and as a result, many stores are like mine. I great great applications but have little need to hire because my partners stay. In fact the majority of the "new Partners" who have joined in my store in the past 5 years have been transfers from other stores or rehires. Keep tryin

    • jricard27
    • 6/14/2011 12:58 PM

    I believe it is not possible to have a company 100% free of discriminary actions. As long as starbucks acts quickly on what happens and continues to do so in the future I support them. This is also coming from a proud *******.

    • bradsworld
    • 6/14/2011 12:59 PM

    I would hope Starbucks would defend all employees with the zeal they are supporting the LGBT employees. That is what equality is all about...no one being treated different, no one getting special treatment (favoritism) and of course it includes EVERYONE!

    • claystorm
    • 6/14/2011 12:59 PM

    As a patron, share holder, and someone who is gay, I thank you for looking in to this allegation.

    • chiffonade
    • 6/14/2011 1:00 PM

    Oh come on...Seriously? How can ANYONE accuse Sbux of bias? I LOVE the diversity of staff at Sbux!! Every color, nationality and sexual orientation - people with blue hair in the Village and buttoned up types in conservative places. Thanks for not taking this lying down.

    • claystorm
    • 6/14/2011 1:00 PM

    There are two sides to every story and Starbucks is not the bad guy here it is possibly employees that need to be fired or written up and an apology made to the offended party. It has nothing to do with Starbucks values and integrity and the letter writer should have shortened her diatribe and addressed it privately with a higher up instead of splashing it all over the internet!

    • nancyfwagoner
    • 6/14/2011 1:00 PM

    Yes I read the letter that is all going around on emails and facebook. I have notice that some of the managers at Starbucks are very young and have not have enough experience. Why not hired the older ones with more experience in handling employee's and store. You might have to pay them more but in the long end it works out for the better. These real young kids are not just cutting it in management.

      • happybearista
      • 6/14/2011 1:14 PM

      In reply to: nancyfwagoner

      So you want to descriminate against people based on age as a swap for descriminating based on sexual orientation? That doesn't even make sense.

      • CelticCail
      • 6/14/2011 1:27 PM

      In reply to: nancyfwagoner

      I'm sorry, Nancy, but ageism is no better than homophobia. My husband was one of the youngest managers in our entire state when he was promoted to store manager (and should have been promoted earlier but your sort of ageism prevented him from getting deserved promotions) and he's still with the company 9 years later. His store continues to perform wonderfully under his supervision, and he is not in the minority, as many of the other managers in his district are his age and have similar

    • chiffonade
    • 6/14/2011 1:01 PM

    Starbucks please consider making a donation to The Trevor Project in Jeffrey's name in response to this post... www.thetrevorproject.org Thank you, -Michael

    • Badasian
    • 6/14/2011 1:02 PM

    Aside from the alleged Intolerance an discrimination reportedin the complaint, there is a HUGE professionalism issue there as well. The fact that the discussion happened on the floor, within earshot of customers and coworkers is completely unacceptable. Not to mention the threats and general public humiliation suffered by the employee. I'm glad the company is looking into it, but I really hope that is not just a line being put out there to pacify the public.

      • nnaylime
      • 6/14/2011 1:07 PM

      In reply to: Badasian

      You raise a VERY good point, which I think the original blog writer did as well. Regardless of whether sexual orientation had anything to do with the reprimand/firing, NONE of this should have happened in the environment where other customers AND other employees could witness it.

        • Vindalootoo
        • 6/15/2011 8:06 AM

        In reply to: nnaylime

        And allegedly, those other employees gossiped extensively about it afterward in the presence of a customer. If true, it's just so wrong in so many ways. I don't blame Starbucks for putting this person in charge. The question is, what do they do now? This actually is highlighting a very positive aspect of their company and c/b very good for their rep.

      • Jmichaelisb
      • 6/14/2011 6:38 PM

      In reply to: Badasian

      That was my first & foremost thought, whether the allegations are true or not. If true that it was done in front of not only other employees but customers, there could be both state & federal statutes, not to mention company policy, that may come into play. I've been through lots of training in handling employees; there were many cautions; also, if true, the young man may very well have grounds for other actions. Again, this is all based on Starbuck's investigation.

    • kerryosborne
    • 6/14/2011 1:05 PM

    I am a straight, female, senior citizen. Your employees had absolutely no business humiliating another employee and discussing personal matters in public. They need to be gone for that behavior alone. And to those parties who feel attacked for their homosexuality in this incident and the aftermath, your support comes from heterosexuals, too.

    • sagasparo
    • 6/14/2011 1:06 PM

    number one: this shouldn't have happened within earshot of any customers. employees should not be overheard discussing personal issues AT ALL. number two: this is a huge example of sexual discrimination and i hope that the 'managers' who perpetrated it are prosecuted. number three: i hope to see starbucks stand behind those pretty words and do the right thing in this case. i'm a big fan of starbucks but something like this will easily send me to a competitor.

    • ThatGirlHere
    • 6/14/2011 1:09 PM

    What happened is 110% WRONG. And sure, Starbucks encourages and embraces diversity...as long as their employess don't have visable tattoos, "un-natural hair color" or peircings. So diverse.

      • lanephoto
      • 6/14/2011 1:26 PM
      • jennfromnm
      • 6/14/2011 2:59 PM

      In reply to: ThatGirlHere

      That is standard in most companies. while I don't see unnatural haircolors as bad, at the distance a customer usually is from an employee, a tattoo can looked like unwashed skin (especially is it is really intricate, it blurs out at a distance), and depending on the piercing location, there can be hygiene issues. Plus, I have known very few people with piercings that can resist playing with them, espcially tongue piercings. Some customers will find the least thing to complain about.

        • susienc
        • 6/16/2011 2:16 AM

        In reply to: jennfromnm

        I totally agree. Yea the manager handled it poorly and it should be checked out. However I still stand by my motto....no one, and I mean no one, gay or straight should ever discuss their sexual lifestyle in any workplace. Most are fired for it. The manager should be suspended without pay til they finish investigating, but the guy admitted he was warned several times his coworkers didnt want to hear his *** stories. He didnt mind hearing theirs, but they did mind his. He'd been warned tho

    • lanephoto
    • 6/14/2011 1:09 PM

    But we still have to cover our tattoos?

      • SteveBucks2
      • 6/14/2011 1:13 PM

      In reply to: lanephoto

      Given that Starbucks caters to upper-middle class types where things like tattoos and piercings can be off-putting, yes. Is it silly? UTTERLY, but they can be diverse in culture and want to keep status quo in other departments. Just because you think its cool to work for a coffee shop, doesn't mean you are working for a cool coffee shop...

        • happybearista
        • 6/14/2011 1:23 PM

        In reply to: SteveBucks2

        The people I have had to explain the fact that I have to cover up my tattoos to are all upper-middle class types as well. People are generally stunned to hear that SB is intolerant of tattoos. They're just tattoos, and something like 24% of Americans have at least one. It's silly. Very silly. And unfair.

        • SteveBucks2
        • 6/14/2011 1:27 PM

        In reply to: happybearista

        It is silly, but it is the place you chose to work. The policy is listed pretty early on in training.

        • happybearista
        • 6/14/2011 1:46 PM

        In reply to: SteveBucks2

        It is. You are told right away. That doesn't mean it's the best way to go. If SB had a height or weight requirement, that wouldn't be okay either, even if it were listed early on in the training. It's an amazing place to work. It's just sad that they celebrate diverity only as long as it's considered "natural." Plus, SB is missing out on some amazing people who have nice (ie not "scary" or "vulgar") tattoos that they can't cover up. We

        • jennfromnm
        • 6/14/2011 3:02 PM

        In reply to: happybearista

        The last place I worked only required you cover a tattoo if it was violent (or was something that could be used for violence) or vulgar. But that was a new policy, and a revision from the previous cover them all policy. We were oriignally told that from a distance, it made the person look unwashed, which really freaks some customers out. It is annoying to have to do it for people that freak, but the company is trying to make money, which means catering to all but the horribly offensive.

        • michaelmflood
        • 6/15/2011 10:20 AM

        In reply to: happybearista

        Apparently Starbucks does have a height requirement... Or at least the firing of a dwarf for needing a stool is currently the subject of an EEOC lawsuit by the federal government against them. http://www.reuters.com/article/2011/05/19/tagblogsfindlawcom2011-freeenterprise-idUS269009836120110519

        • xttrax
        • 6/14/2011 2:11 PM

        In reply to: happybearista

        Everyone must keep in mind that Starbucks is focused on not offending anyone, it is very difficult to determine what tattoo might be offensive to which person--as a result, they have taken the safe role of requiring employees to not have them visible while working.

      • happybearista
      • 6/14/2011 1:17 PM

      In reply to: lanephoto

      It IS ridiculous. I don't see a huge difference between descrimination based on gender, sexual orientation, etc. and forcing people to cover tattoos. It's great that no one has to cover up other aspects of themselves, but it's embarrasing to tell people who come in that the reason I have to wear long sleeves is that Starbucks is intolerant of the fact that I have the words "Hope, Love and Faith" written on my arms.

        • lanephoto
        • 6/14/2011 1:23 PM

        In reply to: happybearista

        totally agree! all of my tattoos are flowers!! hahahha its embarrasing for sure. People always wonder why I have a sticker or band aid, rather if I had my tattoo showing no one would care! I still give the same quality service <3

        • happybearista
        • 6/14/2011 1:28 PM

        In reply to: lanephoto

        I know. It's hard to tell people how amazing SB is (because it really IS an amazing place to work!) then have them ask why I have to cover up. I use arm bands, and people often think I am in mourning. I can't wait for the day that I can show all of myself. The people I have shown them to (at their request) loved them.

        • SteveBucks2
        • 6/14/2011 1:23 PM

        In reply to: happybearista

        No, they're probably fine with that... its the guy who works next to you that has a flaming skull that says 'HATE F***' underneath. Starbucks, in its 'One Rule Rules Them All' mentality means that if HATE F**** can't show his.. you can't show yours. Tada.

        • SteveBucks2
        • 6/14/2011 1:25 PM

        In reply to: happybearista

        It has nothing to do with the CONTENT of your tattoo. It has simply to do with that is their rule. Many other jobs out there won't allow visible tattoos. If they were to allow your Peace & Love tattoo, they would, based on your rationale of equality, have to allow somebody's Confederate Flag, 666, or Swastika. To save time and headaches.. no tattoos.

        • lanephoto
        • 6/14/2011 1:37 PM

        In reply to: SteveBucks2

        I still feel not equal, its just sad that we have to keep explaining to customers why I have it covered. I feel that they are more upset than we are haha.

        • happybearista
        • 6/14/2011 1:51 PM

        In reply to: lanephoto

        They are! Every person I have told about the policy has been incenced. I love that our customers care so much about us. They're great!

        • happybearista
        • 6/14/2011 1:49 PM

        In reply to: SteveBucks2

        Actually, several employers that are major chains allow "appropriate" and "non-offensive" tattoos. It is very possible to regulate it well so that people are happy. Plus, to be honest, SB is kind of a manic, happy, cheerful, cotton-candy, rainbows and kittens kind of place to work. Everyone in my store has tattoos, and none are "angry." They're all pretty nice. We manage to keep them covered up, and just smile and nod when people express astonishment about the po

        • happybearista
        • 6/14/2011 1:53 PM

        In reply to: happybearista

        *po should actualy read *policy.

        • crabpot
        • 6/14/2011 4:59 PM

        In reply to: happybearista

        Goodness! It is ridiculous to limit the definition of discrimination to those aspects of a person's life which are chosen before their birth, not a result of the choices they make later? I believe that choices have consequences and the request to cover your arms is not overly onerous to comply with. You just don't LIKE it. Doesn't mean showing your tattoos is a constitutionally protected right.

        • happybearista
        • 6/14/2011 5:11 PM

        In reply to: crabpot

        No one mentioned the constitution. And you're right, it's just something some people don't like. But before you get to worried about it, look at the comments from the people who work at SB who have tattoos. No one is angry about it. i LOVE where I work, and I would never leave. The people are amazing. Plus, it's only a matter of time before the tattoo policy changes as people become more accepting. I believe we should not miss out on quality people over uncoverable tattoos, thoug

        • happybearista
        • 6/14/2011 5:15 PM

        In reply to: happybearista

        h. There are a lot of great people who have tattoos (the smallest surveyed number is 24% of American adults and up to 36% of American adults having one) since they are so common now. It's a bit deraillng to comment on "rights" etc. when all people are doing is saying "Hey, I'd like to be able to show them. They're nice and everyone has them!". As well, it's just also kind of funny that SB is seen as so cool, and we're actually pretty regimented. Still, grea

        • happybearista
        • 6/14/2011 5:16 PM
        • mindy4coffee
        • 6/14/2011 10:47 PM

        In reply to: happybearista

        There IS a huge difference in discriminating based on an inborn trait vs one that you have chosen. I have no problems w/ tattoos -- I have one. But it is entirely within the scope of a corporation to define a dress code. It's just a part of their branding. You shouldn't be embarrassed by this. You should be thankful that your company gave you a valid option to work for them, even though you have visible tattoos.

    • josiejose
    • 6/14/2011 1:12 PM

    While I'm really glad to see attention being paid to this in a timely manner by Starbucks Corporate, I regret that I'm not seeing more of an apology here. I know that the facts of the matter haven't necessarily been revealed, but even while this is happening, I think it bears in mind that at least for one family and one employee, Starbucks did not live up to it's promises as a company. Apology goes a long way, and costs almost nothing.

      • SteveBucks2
      • 6/14/2011 1:14 PM

      In reply to: josiejose

      It means little for a looming corporation to apologize to faceless masses. If there is a fault, the people will apologize. You don't deserve an apology, nor do I. The patron does as well as the hurt party.

        • andreavera
        • 6/14/2011 1:29 PM

        In reply to: SteveBucks2

        You are right that the former employee deserves and apology and so does the costumer who denounced this incident. However, Starbucks employees, costumers and society in general deserve an apology too because this corporation didn't live to their promise and their self-impossed code of ethics. And because they allowed this to happen and if they don't do anything to correct it they are hurting society at large.

      • Vindalootoo
      • 6/15/2011 8:14 AM

      In reply to: josiejose

      Legally-speaking, an apology at this point could be construed as an admission of wrong-doing. Until they have the facts, they really can't make a public apology. Remember...it's only been hours since this all came down!

    • estefanides
    • 6/14/2011 1:15 PM

    You know, I find this all very hard to believe. At a store in Pittsburgh, the district manager approached me from behind asking me "have you been waited on sir?", and when I turned around, she about had a heart attack right there in the middle of the crowd. She apologized for no less than 15 minutes, and gave me several free drinks because of it. I wasn't bothered at all, but she was CLEARLY disturbed that she may have offended me. Why tear down one of the truly "gay friendl

    • jonahalvarez
    • 6/14/2011 1:15 PM

    I am a Starbucks certified Barista, and if this 'manager', shift supervisor, or whatever the **** she is, ISN'T fired, I'll quit my job and never enter another Starbucks again. This is the most shameful, ignorant, unprofessional case (or employee) I've ever heard of.

      • CelticCail
      • 6/14/2011 1:31 PM

      In reply to: jonahalvarez

      I totally agree. I've worked at two Starbucks stores and there were numerous gay employees at both and several local stores have gay managers, etc. I've never heard anything like this and it's disgusting and disturbing and everyone involved needs to be fired immediately.

      • indio32
      • 6/15/2011 3:13 AM

      In reply to: jonahalvarez

      Quote " I am a Starbucks certified Barista" God your going to hate me BUT do you need to be 'certified' to push a button on a Starbucks coffee vending machine? Anyway aren't we being a tad bit over dramatic?

    • CherieRyde
    • 6/14/2011 1:16 PM

    I'm appalled at the actions of the "managers" and staff at the location the letter is about. As a member of the LGBT population and a loyal Starbucks customer of 10+ years, I hope to read updates about their demotion / dismissal and Jeffrey's re-hire and promotion. I have personally experienced stupidity of astronomic proportions in shops in the VA / DC / MD area and am glad that I live in Illinois where stupidity is not tolerated. Fix this!

    • ThatGirlHere
    • 6/14/2011 1:16 PM

    I find the report of this incident thoroughly disgusting, and honestly, not surprising. Starbucks has grown so rapidly that cracks are beginning to appear in the surface. It's time to slow it down, folks! Focus on the assurances you make in this letter and you'll be fine. Please fix this, because I am NOT opposed to boycotting.

    • cortadita
    • 6/14/2011 1:21 PM

    I nominate JEFFREY for MANAGER Position at a BRAND NEW Starbucks!!! Will this fix the problem? Of course not...Starbucks is TOO BIG...TOO many stores, too many employees needed to fill them...I know and love the corporate "message" or "mission" ;to have a smiling, happy, welcoming & respected barista...but I can't tell you the last time I've seen one that's even able to manage a smirk...will I continue to spend my bux on sbux? perhaps..but I better see a strong

    • andreavera
    • 6/14/2011 1:24 PM

    I have a been a loyal costumer and huge Starbucks fan for years and I'm confident that you will handle this situation appropriately therefore I'm looking forward to read the outcome. However, if this incident turns out to be true and the account of it acurate but you don't do anything about it (or anything that matches the gravity of this incident) I won't be able to continue being a Starbucks costumer anymore. At the same time, I will encourage my friends not to favor your busine

    • andreavera
    • 6/14/2011 1:25 PM

    Things like this should not occur in any workplace. That the workers in the shop were young, or old, or whatever, shouldn't be seen as a factor in their intolerance. Unfortunately, a lot of it possibly may come from the demographics and society of the area. Living on the East coast and now on the Left Coast has shown me that there is a lot of work that should be done in areas where intolerance like this can seem almost "normal." Perhaps more training and screening should be done whe

    • wadefulp
    • 6/14/2011 1:27 PM

    Wow. If I saw something like that go down I'd be sick. If management was firing an employee in the middle of the store, that manager should be gone. If this employee was discriminated against I hope he files a law suit against Starbucks.

    • slheider1
    • 6/14/2011 1:29 PM

    I worked at Starbucks for a year. ALL of those discussing such issues in the middle of the store should be fired. There is no place in today's world for bigotry or homophobia and NONE of that conversation should have been discussed in the front of the house. I am heterosexual and have been married to the same man for over 28 years and I fully support the LGBT community and would also have said something to this young man were I there. This behavior should NEVER happen! Shame on those employee

    • javajunki59
    • 6/14/2011 1:30 PM

    As long as humans work for, and manage, any store, there will be people like these employed. How Corporate handles a situation is how Starbucks will be seen. Looking forward to seeing a very quick and firm example made of the manager, and at minimum a reprimand to the others supporting this action.

    • trevorarmel
    • 6/14/2011 1:32 PM

    I wasn't aware of the incident until I saw @starbucks' tweet. This is absolutely disgusting. I'm not at all satisfied until I know this manager has been fired, so that the message is clearly sent that there is no place for such bigotry in this world.

    • ryant8448
    • 6/14/2011 1:33 PM

    I fully believe that Starbucks is committed to equality, and to the LGBT community. If the events described in the email occurred as described, I would absolutely demand that the workers be dismissed. I have full faith in the corporation's ability to handle the incident properly, to investigate, to react, and then to develop further training programs to help prevent incidents like this from happening again.

    • ryant8448
    • 6/14/2011 1:35 PM

    The customer's letter leaves a lot of things out. She has NO idea what happened before this event went down. SBUX is known for having 'partners' who over share in the workplace in front of customers. Sure the workers should have not put him on blast, but there is ZERO evidence that suggests he was fired due to his sexual orientation.The only thing mentioned was that he constantly was talking about his boyfriend at work, which was inappropriate no matter the sexual orientation.think

    • ryant8448
    • 6/14/2011 1:36 PM

    I have to say, I am sick and sad that something like this could happen in my neighborhood Starbucks. I know this location and I will not be able to ever patron it again. The reasons why 'Jeffrey' was fired are not the issue, it's the way these 'professionals' handled the situation. I see situations like this too often both as an employee (not of Starbucks) and a customer in various corporate stores. Companies [NEED] to hire more professional people. Make your recruiters do the

    • swiftjc
    • 6/14/2011 1:36 PM

    I used to work as a supervisor for a co. that was very LGBT friendly. I had to deal with bigotry from some of the employees toward other employees, be it because of sexuality, ethnicity, etc! I don't care what the issue was, the employee "not being fired" was treated inhumanely. The other workers shouldn't have been discussing the issue in front of customers. They were all very UNPROFESSIONAL and all should be reprimanded, if not "not fired" themselves. BTW, this is a

    • bnhbutts
    • 6/14/2011 1:37 PM

    isn't "zero tolerance for discrimination" a form of discrimination? just sayin'...

      • outnproud
      • 6/14/2011 1:54 PM

      In reply to: bnhbutts

      When should discrimination be tolerated? Just asking...

        • surfcitydude
        • 6/14/2011 2:45 PM

        In reply to: outnproud

        Discrimination happens daily. White against blacks, blacks against whites, gays and straights, beautiful and ugly, fat and skinny. Everyone makes such a big deal about every little thing spoken. Just enjoy life and ignore the stupidity. Why does everything have to be such a big issue? I am proud to be a straight white middle class man. Yet people are judging me for saying that I am proud about that. I choose to enjoy my life and who cares what stupid people say about me or others.

        • nataliella
        • 6/14/2011 3:59 PM

        In reply to: surfcitydude

        You might want to take all of your privileges into consideration before saying something like that. As a straight white middle class male, you don't face discrimination. You don't have people who scream "***" across the street aimed at you. You never have to worry about if it's okay to hold your girlfriends' hand because of the stares of disgust. You don't get looked at more like a piece of meat than an actually human or get groped by random men on the subway because

        • nataliella
        • 6/14/2011 4:01 PM

        In reply to: surfcitydude

        As a 14 year old queer white girl, I ask you to PLEASE check your privilege. You have no idea what the rest of us go through, and you can't even begin to know it by going out of your way to try and experience it.

    • RodRoddy
    • 6/14/2011 1:42 PM

    These kinds of things happen to gay people in work places all over every day. If the details of this event are accurate, let Starbuck's be a leader in fixing the situation -- with Jeffrey, within that store, and within the company.

    • mel_ed26
    • 6/14/2011 1:45 PM

    If this incident did occur, I am hopeful and trusting that Starbucks will address all involved and/or affected by the situation and take the appropriate necessary actions. I am just a gal who drinks coffee, not affiliated with any one group or belief. However, I am a manager, and a former victim of workplace "bullying" - on any level, the described behavior is unacceptable and disheartening. Thank you in advance for taking the appropriate measures to right any wrongs.

    • srsantos
    • 6/14/2011 1:47 PM

    I wasn't there. Just like most of you who commented here, I don't know any details other than what was posted in that blog. BUT. I do know that the last thing I want to see when I go to a Starbucks is an employee being fired. That is so inappropriate in a whole lot of ways, no matter whose side you're on. I'm writing this in a Starbucks. I'm here for the coffee and the wifi, not the employee human resources issues that are none of my business.

      • indio32
      • 6/15/2011 2:58 AM

      In reply to: srsantos

      Same here.... I'm on the free Starbucks WiFi.... Starbucks need to investigate then based on whats found.... do the right thing... whatever that is based on the facts found.

    • taree27
    • 6/14/2011 1:56 PM

    what makes this complaint legit is the fact that customer not the employee posted that blog...You know what, I want there, but if theses claims turn out to be true them yes.....tha manager should be fired!!!!

      • indio32
      • 6/15/2011 3:00 AM

      In reply to: taree27

      Your just sooooo right there... coz as we all know customers ALWAYS tell the truth, the whole truth and nothing but the truth, hold no grudges, have no agendas. So yes as you see I agree with you.

    • mrtaba
    • 6/14/2011 1:57 PM

    I am an employee at Starbucks and I generally love the idea of what Starbucks stands for. I LOVE serving our customers, and I love making coffee, and I wish I could say that nothing like this has ever happened at my store, but it has. We have a manager who doesn't necessarily attack people, but she ignores any situations that may come up between partners. I am saddened by how this emloyee was treated, and I can only say that this is just one instance of many. Sad and dissappointing.

    • canguy1
    • 6/14/2011 2:09 PM

    Whether or not this person was being bigoted is not up to me to decide but discussion an employees personal life like that is totally inappropriate. What I really don't understand is why she sat there until he left. If I was there I would have got up and said something to let them no that that isn't appropriate. no one deserves to be treated like that. If she had got up and said something as soon as she realized what was going on this could have gone a lot better than it did.

    • glog2005
    • 6/14/2011 2:17 PM

    Extremely saddening story... I am concerned about Jeff

    • surfcitydude
    • 6/14/2011 2:35 PM

    Reading the Blog entry, I tend not to believe the story. I'm sorry but she seems like a lady who likes to start rumors. Starbucks, I am glad you are for diversity. If you go overboard on any issue though, you will lose customers. Me for one. I don't need my favorite coffee store to tell me what I should accept or not. I am a customer just like the blog lady. For 15 years. Be careful how you handle a "Blog" entry, you could lose more customers thru a possible "lie&qu

    • david0232
    • 6/14/2011 2:37 PM

    Didnt see the original blog. But regardless of the individual incident , I go to Starbucks for some good coffee! If someone disciplined an employee out of line I am sure Starbucks will address the situation!! Now I will take a Venti coffee! lol

    • admarsd
    • 6/14/2011 2:43 PM

    I'm curious if any one of the customers witness to this actually intervened? I couldn't out of good conscience stand by and allow anyone to be treated like that. That's not just unprofessional, it's downright bullying. Clearly, these three individuals are oblivious to the LGBT suicides last year. Yes, I agree with most of the comments that until Starbucks has completed its internal investigation, we can't jump to conclusions, but a statement from an impartial customer is goin

    • admarsd
    • 6/14/2011 2:48 PM

    I think its time for Starbucks to make an "It Gets Better" video. Can you imagine if any young customers witness to this event who may be struggling to come to terms with their sexuality may have felt? Starbucks, make it right. A statement about diversity is simply not enough.

    • vegaschick814
    • 6/14/2011 2:54 PM

    I don't doubt her story. I had worked at a Starbucks fairly close to the location in question and the employees acted like bullies. They spoke horribly about one of the new hires, rolling their eyes and making fun of her to each other. They determined whether or not they would talk to you based on what college you attended!! Some time after I quit (and I'm talking MONTHS later), the girls behind the counter would pull each other aside and just stare, whisper & point at me... It was ju

    • vegaschick814
    • 6/14/2011 3:06 PM

    I worked for Starbucks for 10+yrs & can say that as a whole they do not tolerate homophobia. Even if there was a partner who didn't "care" for gays, there was rarely ever 2, let alone 3 who all spoke openly about their disdain. As far as their promotion practices - Jeffrey's case is not uncommon. Fast track outside management hires helped tanked *$ image & stocks. In my opinion *$ are rats for majorly blocking and forbidding a Starbucks partner Union. They are still a c

    • Ryansbux
    • 6/14/2011 3:11 PM

    This is the starbucks I know and love! I'm glad they are taking this so seriously!

    • tbauer8
    • 6/14/2011 3:13 PM

    Where to begin on the blog post regarding this situation ... assuming the report was fairly accurate! Such a confrontation is wrong - handled wrong - bad management. But, with the militant attitude of a majority of gays, it would be nice to know if that entered in ... there was a comment about a little daughter with two mothers? I reread that and the beginning about "my wife went to..." Not sure what's goin' on there ... and what about the long term discrimination Starbucks

      • tbauer8
      • 6/14/2011 3:16 PM

      In reply to: tbauer8

      has toward Christian by standing with the "gay fad" these days? Jeffrey was treated wrong no matter how we slice it (If the letter was accurate). Starbucks, by default, offends many Christians daily with their "diversity and tolerance" to all but the Christian view. I am willing to quit the "Bucks" altogether for that.

        • Chrysala
        • 6/14/2011 7:37 PM

        In reply to: tbauer8

        Not a place to start a religious debate, honey. After all, you're forgetting how Christians who play that card offend other Christians who try to live by the teachings of Christ and treat their fellow men with love and dignity, offering guidance and good will instead of passing judgement and condemning. You read your Bible, you remember Mary Magdalene, right? By the Old Testament rules she SHOULD have been stoned, but Jesus intervened. He'd do the same for Jeffrey. So no Bible debates her

        • Chrysala
        • 6/14/2011 7:38 PM

        In reply to: tbauer8

        So no Bible debates here, okay? Let's try and keep the focus on the fact that someone may have been horribly and cruelly humiliated in front of customers on an open sales floor, something that absolutely should not have happened, and show gratitude for the fact that Starbucks is researching the validity of the claims and being responsible about the incident.

    • looniebomber
    • 6/14/2011 3:18 PM

    1) Starbucks should be commended for following up on unsubstantiated BLOGMania. 2) I would have been moved more if the Blogger had not revealed their sexuality since it "wasn't relevant". I'd have done the same for Jeffery. I am married, I have a child, and I don't tolerate intolerance. Where does my sexuality come into play? Wasn't that the whole point of your letter, Missy?

      • fmsilk
      • 6/14/2011 6:10 PM

      In reply to: looniebomber

      Big freaking duh here: It's "relevant" because if she HADN'T revealed that she was gay in the blog post, there would have been twice as much backlash and claims of a 'gay agenda' than there already have been. It would have been looked at as 'hiding' this "irrelevant" fact.

      • plantwomyn
      • 6/17/2011 8:17 AM

      In reply to: looniebomber

      Sexuality comes into play because the child of two mothers heard and witnessed the homophobic rant of a Starbucks Manager. How would you like it if this was your child? Go to their blog and look at her picture. The fact that she was subjected to this is disgusting. Exactly how is mommy suppose to explain this rant to her child loonie? "For some reason people just hate us hunny"?

    • juliereincke
    • 6/14/2011 4:40 PM

    Starbucks... I am ashamed of you. You need to remember where you were born, in Seattle, one of the most Gay accepting cities in the world. How dare you hire managers that have no sensitivity or compassion. And for them to treat Jeffery as they have, ridiculing him in front of customers and not in private? They should be fired. This should have zero tolerance. Period. How shameful.

    • themandilee
    • 6/14/2011 5:16 PM

    One, don't hold Starbucks accountable for the rude and inexcusable actions of the three women... unless they decide not to handle their missteps accordingly, anyone can fudge an interview and say the right things then abuse their power. Two, The "manager" should be relieved of their position, their conduct as a professional is unacceptable. Her personal beliefs about sexuality aside, her having this conversation on the floor was unacceptable. More to say... out of characters... :

    • Chrysala
    • 6/14/2011 7:40 PM

    I personally appreciate how Starbucks is handling this. They've started looking into the situation quickly, without throwing people up on the chopping block right off the bat just to appease the public. They're showing due respect for ALL involved parties, and I have full confidence that this will be resolved in a timely and fair manner. Even if they DON'T crow to the world about just who did or did not lose their job.

    • SugarDefiant
    • 6/14/2011 7:46 PM

    Regardless of what may have occurred in the work place prior to that disgusting display right on the store room floor, that woman had no right to humiliate him like she did. The woman sitting there should have never heard that conversation. What kind of Manager would fire someone in such a way? I hope that woman is fired for her conduct if nothing else and I am impressed by Starbucks quick response. I do hope the fired employee will receive an apology if nothing else.

    • Foxfroggy
    • 6/14/2011 9:17 PM

    I'm not much of a fan of Starbucks, but there are times that it is the only option for coffee. That is the case at my medical clinic. However, should this incident be verified as true and the company does nothing to correct an act of discrimination based on sexual orientation, I'll do with coffee rather than support homophobia. I'm straight but I do not willingly tolerate bigotry. Jeffrey deserves to be evaluated by his work skills, not who he loves.

    • ngbeto849
    • 6/14/2011 9:33 PM

    As today comes to a close we will remember the comments we read some hurtful others inspiring and many compassionately expressing heart ache. What most of us can never understand is the pain, discomfort, and the animosity that minorities feel in a daily basis. This story brings to light the necessity of respect in all communities specially those that are being persecuted. We will never fully understand how the protagonist of this story feel then or now, but we all know that something needs to be

    • ngbeto849
    • 6/14/2011 9:34 PM

    As today comes to a close we will remember the comments we read some hurtful others inspiring and many compassionately expressing heart ache. What most of us can never understand is the pain, discomfort, and the animosity that minorities feel in a daily basis. This story brings to light the necessity of respect in all communities specially those that are being persecuted. We will never fully understand how the protagonist of this story feel then or now, but we all know that something needs to be

    • ratwarrior
    • 6/14/2011 10:54 PM

    I am very glad to hear many of you express concern and hope. I am greatful that many of you take the side of compassion. I'm dismayed that some choose to argue semantics until the message is lost. Starbucks; thank you for looking into this. Missy; thank you for building the support for this. Jeffery and the many like him; focus on the love. Those that choose hate; remember the golden rule. Treat others the way you want to be treated. Jesus never said loveonly those who are like you.

    • slowknitter
    • 6/15/2011 7:24 AM

    Hello, Starbucks??? Is anyone there??? The issue was not diversity. The issue was the inappropriate conversation/dismissal of an employee within the earshot of a customer (and a child, for Pete's sakes), followed by some pretty ugly bashing of said employee out of his earshot but still well within the earshot of a customer. Do you have so little respect for your customers that this employee behavior is ok with you? How about writing one that is on theme?

    • Tuxedomakdarien
    • 6/15/2011 7:45 AM

    As a manager of a retail outlet we are not to do ANY discipline or review actions of any kind in public. This is a very private matter that should have been taken care of behind closed doors and therefore is the reason why the "manager" for this Starbucks should be fired. Whether or not the employee "Jeffery" did something wrong or not. Business SHOULD have been conducted behind closed doors.

    • Tuxedomakdarien
    • 6/15/2011 7:56 AM

    Of course this is based on if the blog was true or not.

    • susanweinman
    • 6/15/2011 10:07 AM

    Hello, as another avid customer i understand that starbucks vary from store to store depending on the staff. By and large the staff is very good. Please without sharing names and personal info inform us what your response was. Were the perpetrators fired, warned, etc. Was the victim rehired elsewhere ,to his satisfaction and was he compensated for his losses, both due to his lack of promotion and his firing. This information can be given while the personnel remain annon. Thank you

    • starbucks starbucks
    • 6/15/2011 10:08 AM

    Comments have been deleted that had email addresses as usernames to protect your privacy. Please do not use your email as your username.

    • Msanga
    • 6/15/2011 10:34 AM

    He was fired for bringing his personal life to Starbucks. Them knowing about a mothers child or a birthday is not the same as "I'm dating so and so" and going into detail abou it everyday. Leave that at home. Every business would've done the same thing. He should've saw it coming. Your co workers are co workers. THEY ARE NOT YOUR FRIENDS. they do not care about you. They do not know you. And they don't have to beyond "Starbucks".

      • listeningstill
      • 6/15/2011 11:11 AM

      In reply to: Msanga

      Actually, it is the same. Any personal information, be it about children, parties, dates, etc., is just that: personal information. Why would hearing about a date be any more or less annoying than hearing about someones child or a birthday party?

    • Msanga
    • 6/15/2011 10:37 AM

    It's a cold truth but it's a truth. The woman.. Who was clearly not part of the origins of all this..really didn't need to make it about something it's not. She's sensitive to gay people like PETA is to animals and took this to an extreme which is painfully obvious in the way she wrote this. That man couldve gotten over it, shut his mouth and continued his job like a professional. It is not the managers fault he decidedto be overly sensitive about it. No one forced him to leav

      • listeningstill
      • 6/15/2011 11:14 AM

      In reply to: Msanga

      I'm not particularly sensitive one way or another, and yet I find it reprehensible that "counseling" an employee took place in a public area.

      • krenath@aol.com
      • 6/15/2011 1:44 PM
      • plantwomyn
      • 6/17/2011 8:27 AM

      In reply to: Msanga

      Or maybe she was sensitive to the child of a gay person being subjected to a homophobic rant by a person in authority. Perhaps the Manager should have shut HER mouth and continued HER job like a professional, which I'm sure would NOT include degrading an employee, behind their back, in front of customers and other employees. I have read that it is Starbucks policy to have these kind of meetings in public in order to stiffle an employees reaction to companies action. True of False?

    • Msanga
    • 6/15/2011 10:40 AM

    I feel like everythig was taken out of context and he felt attacked because he shared way too much of himself in a professional environment. Mistake one on his part. The manager is not blameless. She couldve made it less personal and kept the topic about the REAL issue which is keeping your personal life at home. No one needs details. Everyone made mistakes here. And he was just affected more because he was way to involved with everyone. A price to pay when your treating co workers as friends.

      • listeningstill
      • 6/15/2011 11:24 AM

      In reply to: Msanga

      I believe you're building a "context" where there is none. An employee was "counseled" in front of paying customers. That employee left the public area wherein personal comments were made about him, again, in front of paying customers. The "context" is simply this: A "manager" conducted business in a public area whereupon paying customers were made to feel uncomfortable and disturbed.

    • Msanga
    • 6/15/2011 10:45 AM

    You're* I apologize for anything mis-slept. I'm not saying he deserved to be treated that way. Like I said everyone here is at fault. But the person who wrote the letter. You can't just take her side because it's so obviously biased towards the homosexual. JUST BECAUSE he's homosexual. She can't write something like that and expect "justice" because she doesn't know the story at all. Things should've been communicated better and conducted professionally o

    • Msanga
    • 6/15/2011 10:46 AM

    On* both sides. Not just the manager's.

    • worldtravler
    • 6/15/2011 11:13 AM

    I agree with the customer who wrote, "Please without sharing names and personal info inform us what your response was. Were the perpetrators fired, warned, etc. Was the victim rehired elsewhere ,to his satisfaction and was he compensated for his losses, both due to his lack of promotion and his firing. This information can be given while the personnel remain anon." I go to Starbucks around the world and find them reliable. I will end my support if this matter is not addressed publicly.

    • ChttrBox10s
    • 6/15/2011 11:39 AM

    Starbucks is not tolerant of "all" lifestyles... just the current events ones that make good PR. Our city was struggling to bridge the gap with several communities, and planned an open forum group, topics from everything from sexuality & parenting, to beliefs and doubts. We were turned away because "Starbucks does not allow anything referencing religion or beliefs to be displayed." On a board, which advertised a Gay pride parade, and a "meet and greet" event for

    • krayonc
    • 6/15/2011 12:20 PM

    Let me just say I LOVE our neighborho­od Starbucks. It doesn't matter what kind of day I'm having, what I look like (fresh from the garden..ha­)...they'r­e (without fail) friendly, fast and great to everybody. Best customer service on the beach (and I'm not just talking about coffee). Take note... St. Augustine Beach, Florida - I'd bet it's the best Starbucks anywhere in the country.

    • javahost1976
    • 6/15/2011 2:29 PM

    Starbucks has NEVER been an unpleasant place and they most definitely do not condone this type of activity. I have met MANY diverse individuals behind the counter and have enjoyed their exceptional service. I know they will take swift action on this and make it right. I'd like to see this kid get his job back and the "manager" either fired or demoted and moved to a Castro San Francisco location. They will teach her a lesson in humility.

    • garzaster
    • 6/15/2011 3:50 PM

    So what are you going to do? Will any sort of steps be taken to ensure that this sort of environment will not be duplicated? As far as being supportive of diversity and the LGBT community specifically, you are still "in the closet". I would really like to see you celebrate your diversity out loud rather than simply meet standards. Why not add culturally significant seasonal items during different pride and awareness months to your gifts sections? Good job with this press release butplea

    • garzaster
    • 6/15/2011 3:51 PM

    *Good job with this press release but please follow up.

    • casinoguy123
    • 6/15/2011 6:47 PM

    I like the corporate statement but put your money where your mouth is and fire these women. I know the typical hr stuff but this is different. I don't want to hear what your corporate policy is and how you embrace diversity, I want to hear specifically how Starbucks is making this right with Jeffrey. He was wronged by YOUR employees and YOUR management. YOU need to make this right with him and let the public who supports your business be aware of how YOU are making this right with him PERIOD.

    • jlc_fresno
    • 6/15/2011 7:00 PM

    I am a big fan of Starbucks and want to believe you'll take the proper action following your investigation. Please find a way to let us know that the issue has been resolved.

    • kamlin98
    • 6/15/2011 10:27 PM

    I don't know how Sbux is going to make this right. They can't re-hire Jeffrey because the work environment is obviously hostile. Even if they fire the manager and the two co-workers she was talking **** with, the level of humiliation he suffered would make it all but impossible to work there. For a manager to deal out that kind of **** she must have felt that either corporate would back her or corporate doesn't care. She certainly wasn't worried about Jeffrey lodging a complai

    • susienc
    • 6/16/2011 2:09 AM

    Discrimination is not to be tolerated by any company. I do believe the woman who witnessed this and heard it all did the right thing, but I had to "unlike" the Starbucks facebook page due to the hateful comments to anyone who is straight. I believe this should have been written as she did, but I think very shallow minded people are trying to give their oppinions but in very hateful manners. This whole incident happened due to HATE, stop hating people, or youre just like that manager!

      • susienc
      • 6/16/2011 2:12 AM

      In reply to: susienc

      I actually read a post on the facebook page and several gay men stated they have no use for "inbred straight people". That in itself is NO different than the harsh words of Jeffs manager. If you dont like how he was treated, Im just saying not all of you, but some need to look at how youre reacting to it, if you react hateful....thats all youll ever be, you are nothing but that manager. Starbucks has to investigate thoroughly, but they SHOULD suspend the manager and workers while they

    • mary101263
    • 6/16/2011 5:02 AM

    I used to be a sbux manager. Notice used to. If you think that manager was bad you should have worked for my DM Cassie. She would make rude comments to everyone! She was so disrespectful and didnt care who heard her. They say they value there partners and also diversity I say bullshit! I was told to take my med. and we would get along better by a DM who is still there and I am not! They should refocus on who they hire and have skip level meetings ever quarter! This poor guy didnt have a chance.

    • ssl0412
    • 6/16/2011 5:32 AM

    I understand that you would not be able to reveal the actions taken in the event of personnel action. I would think that you should be able to reveal if you determined that the original blogger was correct in that a situation and a person was mishandled and that it has been corrected. How does not need to be discussed. Your company is practically a poster child for human rights - so I would love to see you be very forthright in investigating and correcting any found issues.

    • avranian
    • 6/16/2011 7:11 AM

    You should not divulge the actions taken to deal with the store manager and colleagues who harrassed Jeffrey. However, when I suggest you do is to offer Jeffrey a full time, well paid position with your corporate office as part of a team of people who go to your stores and teach diversity training to your employees. You can easily and proudly announce that publicly, and that would turn this horrible incident into a big win for everyone. Frankly, you owe nothing less to him and your customers.

    • avranian
    • 6/16/2011 7:13 AM

    I would then suggest that Jeffrey's foirst assignment as part of the HR diversity training team, accompanied by the VP of HR and the regional manager, be the store in which this incident happened.

    • joetheone
    • 6/16/2011 7:21 AM

    I am thankful that Starbucks posted this comment since me and my partner frequent starbucks at least 3 times a day and we have always felt welcome and respected and even made friends with so many of the co-workers at our local starbucks. It saddens me when I read things like this.

    • angpinke
    • 6/16/2011 9:45 AM

    I read the letter and was extremely appalled that in 2011 there are still people who have issues with others being gay. Even if this incident was caused by something completely separate, bringing this man's sexuality into it IS NOT RIGHT. And if this incident was caused by him discussing his personal life (which everyone does, you talk about spouses bfs, gfs, so don't lie) and people taking offense to it and then firing him because he was GAY well we're still ignorant and stupid reall

    • angpinke
    • 6/16/2011 9:46 AM

    Plus, it was turned into something public by the woman yelling at him and customers being able to hear her.

    • MattBeardUK
    • 6/16/2011 1:59 PM

    Well, I will personally be boycotting Starbucks stores and products until I hear (reliably) that the manager in question has been fired, and the victim reinstated or compensated.

    If I lived close enough to the store in question I would be out front protesting (hint, hint)

    • run749
    • 6/16/2011 9:39 PM

    I certainly understand that Starbucks has a clear diversity policy, but I also see very clearly what the customer witnessed. There is a significant breakdown between policy and what is happening in the stores. What good is the policy if it's not enforced?

    • russcub
    • 6/17/2011 4:30 AM

    If the employee was terminated for good reason that is fine, what is not fine is the manager reprimanding the employee in front of everyone in the store and throwing the employees sexuality into the fray. This is unprofessional behavior on the part of the manager and they should be terminated for that reason. You do not reprimand an employee in front of other employees much less everyone in the store, and bring up a non issue item such as the employees sexuality is childish and demonstrates the

    • russcub
    • 6/17/2011 4:31 AM

    (continued from my last comment) demonstrates the lack of maturity in this manager.

    • NoDifferent
    • 6/17/2011 5:23 PM

    Starbucks has become a little too gay for it's own good. I'm gay. I expressed, tactfully ,that I'm not intersted in one of your "baristas" down in the "loop" in Chicago. My co-worker even commented about his animation of fanning himself and yelling "Damn, it's so hot in here" when seeing me. Flattering at my age. He recently exclaimed amongst your WHOLE store full of people that he wished I would have been at the nearby streetfest because he woul

    • mearmentrout
    • 6/27/2011 3:16 PM

    I would expect that Starbucks would do the right thing - rehire Jeffrey with an apology, and immediately fire the manager who was insensitive and not very intelligent. A person in a position of authority should know better than to abuse it as she did. A supervisor NEVER allows customers to hear of inside dissention, NEVER criticizes an employee in front of others - employees or customers. I will not patronize Starbucks until I hear a positive resolution to this matter.

    • Andy1138
    • 6/29/2011 8:16 PM

    The thing that bothers me...is how fast everyone was to believe what one person is saying. We don't know both sides. I am a gay Starbucks barista...never had any problems. For all we know, and i'm just playing the devil's advocate, is maybe Jeffery did something wrong, and Missy is a freind, and they got together to make this story. How do we know that 'Jeffery' that wrote in is him?

    Why don't we not assume, and wait to see what happens.

    Like I said, we do not know what is the truth here.

    • Andy1138
    • 6/29/2011 8:20 PM

    (continued) Im not saying either is right, or taking sides.

    It's just that the moment it came out, no one took a second to step back and think objectively. Everyone just took it all at face value. One person says: "we got a letter from Jeffery" and "from his mom" and everyone accepts it.

    There are always 2 sides. Like I said, maybe he was fired for something different, and his sexuality was never brought up. Maybe he's just using it for publicity.

    Then again, maybe he isn't.

    • Andy1138
    • 6/29/2011 8:22 PM

    (last one)

    And if he isn't, then we have to see what happens. These things take time. If it turns out that it happened, and in the end nothing happens, then we can be upset. Until then, why don't we all just take it calmly and go about our daily lives.

    Like I said: they take time. 2 weeks isn't a lot of time when something like this 'happens'.

    • johntaylor12
    • 7/14/2011 8:06 PM

    Even if they were talking about personal life it doesn't mean they want to hear about politics or social issues esp when it comes to sexual issues..it could have been handled better if a customer was able to see it..but having worked in retail myself I know customers have a tendency to exaggerate.

    • FionaSawnders
    • 11/23/2011 1:59 AM

    I like your approach! Treating each other with respect is a key to successful work. It's really a dedication. Nice post btw.

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    • bossmanham
    • 12/12/2011 7:01 AM

    ""Starbucks has supported the LGBT community for many years, and we have zero tolerance for discrimination of any kind."

    Uh, maybe the author would like to rephrase this. If they didn't have any tolerance for discrimination, then this discrimination against discrimination would be unacceptable by their own policy. Maybe 'we don't tolerate discrimination against lifestyles we personally find acceptable, and that happen to be in vogue in all the cool circles' would be more accurate?

    • bossmanham
    • 12/12/2011 7:03 AM

    I'll betcha Starbucks would discriminate against repeat felons and child molesters. It's just the deviant lifestyles they like that they discriminate against discrimination...against...

    • alfredhauksson
    • 3/26/2012 6:23 AM

    Great, I like Starbucks for being tolerant and embracing diversity!
    I hope Starbucks will open a coffee-shop in Iceland soon :)

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