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Starbucks Recalls Glass Water Bottles Due to Laceration Hazard

Jan 28, 2010

The U.S. Consumer Product Safety Commission, in cooperation with the firm named below, today announced a voluntary recall of the following products. Consumers should stop using recalled products immediately unless otherwise instructed.

Name of Product: Glass Water Bottle

Units: About 11,000 in the United States and 1,200 in Canada.

Importer: Starbucks Coffee Company, of Seattle, Wash.

Hazard: The glass water bottle and/or its stopper can shatter when the consumer is removing or inserting the stopper, posing a laceration hazard to consumers.

Incidents/Injuries: The firm has received 10 reports of either glass stoppers or water bottles shattering, including eight reports of hand lacerations.

Description: This recall involves clear glass water bottles with SKU number 11003503. The 20-ounce water bottles have the words “Glass Water Bottle” printed on a blue label affixed to the bottle.

Sold at: Starbucks company-operated stores and at Starbucks locations in Safeway and Target stores nationwide during January 2010 for about $9.

Manufactured in: Taiwan

Remedy: Consumers should immediately stop using the glass water bottles and return the product to the Starbucks location where purchased to receive a full refund. Starbucks is also offering a complimentary beverage, of any size, to consumers upon return of the glass water bottles.

Customer Contact: For additional information, contact Starbucks at (877) 492-6333 between 5 a.m. and 8 p.m. PT Monday through Friday, or visit the firm’s Web site at www.starbucks.com. Note: Health Canada’s press release is available at www.hc-sc.gc.ca.

CPSC is still interested in receiving incident or injury reports that are either directly related to this product recall or involve a different hazard with the same product. Please tell us about it by visiting https://www.cpsc.gov/cgibin/incident.aspx.

The U.S. Consumer Product Safety Commission is charged with protecting the public from unreasonable risks of serious injury or death from thousands of types of consumer products under the agency's jurisdiction. The CPSC is committed to protecting consumers and families from products that pose a fire, electrical, chemical, or mechanical hazard. The CPSC's work to ensure the safety of consumer products - such as toys, cribs, power tools, cigarette lighters, and household chemicals - contributed significantly to the decline in the rate of deaths and injuries associated with consumer products over the past 30 years.

To report a dangerous product or a product-related injury, call CPSC's Hotline at (800) 638-2772 or CPSC's teletypewriter at (800) 638-8270. To join a CPSC e-mail subscription list, please go to https://www.cpsc.gov/cpsclist.aspx. Consumers can obtain recall and general safety information by logging on to CPSC's Web site at www.cpsc.gov.

Photos/Multimedia Gallery Available: http://www.businesswire.com/cgi-bin/mmg.cgi?eid=6158550&lang=en

Contact Information

Firm's Recall Hotline:  (877) 492-6333
CPSC Recall Hotline: (800) 638-2772
CPSC Media Contact: (301) 504-7908
Starbucks Recall Hotline: (866) 276-2950
Starbucks Media Relations: (206) 318-7100, press@starbucks.com